Patient Flow Liaison, Emergency Room

VHC Health; Arlington (VA); On-site; USD 55,000 - 76,000; Full time

Job summary

VHC Health in Arlington, VA is seeking a Patient Flow Liaison for the Emergency Room. You will act as a key connector between patients, families, and the clinical team to improve throughput and patient experience, communicating updates, coordinating care, and ensuring timely follow-up where needed.

Reporting to the unit director, you will collaborate with the charge nurse and multidisciplinary care team to prioritize tasks, address patient needs, and support smooth flows during high-volume

Qualifications

• High school diploma or equivalent is preferred.
• Two years of equivalent experience is required.
• Computer experience is required.

Responsibilities

• Enhance the patient experience by facilitating timely communication of updates and coordinating care.
• Coordinate with the care team to ensure efficient delivery of services and follow-up as needed.
• Collaborate with the charge nurse, unit director, and multidisciplinary team to address patient needs and prioritize tasks.

Skills

Communication

Customer service

Education

High school diploma

Tools

Computer literacy

Job description

Patient Flow Liaison, Emergency Room

Job Description

Purpose & Scope:

The Patient Flow Liaison serves as the full-time liaison for the unit. The patient flow liaison’s primary responsibility is to enhance the patient experience by facilitating high quality patient care to include timely communication of updates, efficient coordination of care, and patient follow up as needed. The liaison works directly with the charge nurse and unit director to prioritize responsibilities and then coordinates with the multi-disciplinary patient care team to address patient needs.

Education:

High school diploma or equivalent is preferred.

Experience:

Two years of equivalent experience is required,

Computer experience is required.

Certification/Licensure:

None.

Additional Job Description

At VHC Health, every role contributes to exceptional care, better outcomes, and stronger communities.

In addition to your base compensation, VHC Health offers a comprehensive benefits package, including medical, dental, and vision coverage (subject to eligibility requirements), as well as additional wellness and retirement benefits designed to support our employees and their families.

VHC Health is committed to wage transparency and equitable pay practices.

The compensation offered for this position—whether expressed as an annual salary or hourly rate is determined based on a variety of legitimate, non-discriminatory factors.

These factors include, but are not limited to, a candidate’s qualifications, relevant training and experience, skill level, shift differentials (where applicable), internal equity, and current market conditions.

The posted hiring range reflects the range VHC Health, in good faith, believes is appropriate for this role at the time of posting.

This range may be adjusted in the future based on business needs or market changes.

No portion of compensation is considered earned until it is vested and determined in accordance with the terms of applicable policies and benefit plans.

The availability and amount of any bonuses, incentives, or other benefits are subject to the terms of those plans and may be modified at the sole discretion of VHC Health, in accordance with applicable law.

VHC Health is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

VHC Health maintains a drug-free workplace.

The unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited at all VHC Health locations.