Patient Flow Coordinator (RN) - Emergency Department - FT Nights

Wellstar Health System, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Wellstar Health System, Inc. is seeking an experienced ED Nurse Manager to lead shift operations in the Emergency Department, ensuring efficient patient flow, staffing, and high-quality care under established policies and standards.

The role requires directing patient movement, coordinating with physicians and teams, and maintaining regulatory compliance. The position emphasizes staff development, throughput optimization, and collaboration with other hospital departments to enhance patient

Qualifications

• Strong interpersonal, critical thinking and decision-making skills.
• Minimum 3 years of applicable healthcare experience; leadership preferred.
• Current nursing license and required certifications on hire.

Responsibilities

• Constantly round in the ED triage area, waiting rooms, and patient rooms to oversee patient flow.
• Serve as liaison between bed management, ED providers, nursing, and other departments to assure timely placement.
• Organize work environment and patient care teams to attain unit outcomes.
• Coordinate patient flow into and out of the department.
• Provide leadership and direction to ED staff to achieve throughput goals.
• Monitor ED tracking board and report on throughput performance.
• Participate in performance improvement projects and committees.
• Ensure regulatory standards and department policies are followed.

Skills

Interpersonal skills

Critical thinking

Decision making

Education

ASN / Diploma in Nursing

BSN preferred

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Night (United States of America) Job Summary: A registered professional nurse who functions under the direction of the E.D. Clinical Nurse Manager or the Assistant Nurse Manager and is responsible for shift operations which includes: lead staffing, patient flow activities and services, patient care for a department within the nursing division of WellStar. Has responsibility for implementing standards of practice, interpreting system and department policies and procedures, and ensuring quality patient care and compliance with regulatory and legal requirements. Is responsible for the efficiency and safety of patient flow through the Emergency Department (adult, pediatric, fast track, triage, behavioral health). Responsible for monitoring and maintaining sound financial performance, staff efficiency and productivity, materials and supplies management, patient/customer satisfaction and appropriate reporting. Responsible for coordinating department functions with the operations of other hospital departments to maximize patient flow and inter-departmental efficiency. Managing physician efficiency and flow and physician relationships. Contribute to team retention and promote and environment of trust as well as a leadership sponsor of E.D. patient throughput metrics. Based on expanded educational knowledge, clinical expertise and experience, is responsible for the safe delivery of care that adjusts to needs of the patient while considering population, age and cultural diversity. These competent nursing care practices address the biological, developmental, psychosocial, cultural and clinical needs of the patient, family member and support system. Contribute to the vision of Emergency Services, the strategic planning process, and department goals by leading and prioritizing operations to fulfill the mission, vision and strategic goals. Is responsible for employee development as it relates to critical thinking skills interfaced with patient flow principles and patient safety with an emphasis on evidence-based practice supported by the Shared Decision Making Model.

Core Responsibilities and Essential Functions:

• Constantly rounding throughout the Emergency Department triage area, waiting rooms, and patient rooms to oversee patient flow.
• Serves as the liaison between Bed Management, E.D. providers, attending providers, nursing, ancillary staff, case management, environmental services, EMS, and other departments to assure timely placement to ensure efficient throughput of emergency department patients.
• Assists in organizing the work environment and patient care teams to attain maximum achievement of designated unit outcomes.
• Coordinates patient flow both into and out of the department
• Supervise and coordinate patient placement and patient flow through the E.D., providing clear leadership through effective prioritization, decision-making processes and communication with other healthcare disciplines
• Focused on patient throughput and patient experience. Maintains constant oversight of E.D. tracking board for all patients within the department.
• Provide regular feedback on patient throughput performance to the entire E.D. team through focused patient flow huddles, one-on-one communication, event de-briefings, and reports to various groups as requested.
• Evaluate the quality and appropriateness of healthcare delivery processes in the E.D. as it relates to patient arrival, patient care processes and Efficient patient placement
• Participates in performance improvement projects and committees
• Provide guidance and leadership recommendations or direction, as indicated by the situation, supported by evidence-based facts and data-driven decisions to achieve defined results related to patient flow.
• Assist in integrating staff engagement and performance behaviors for diverse patient population
• Assure that all decisions and actions related to patient flow follow regulatory standards, organizational and department policies and procedures
• Propose changes to policy and procedure, as indicated, to support needed practices
• Interact as a liaison with patient and family/caregivers
• Assist with departmental emergency preparedness including mitigation, preparation, response and recovery Ensure that care is delivered with respect to individual patient rights, preferences and expectations
• Participate in nursing and organizational policy, procedure and process formulation and decision-making (involving staff perspectives and knowledge) as related to impact on patient flow goals
• Provide specific and objective staff performance feedback to E.D. leadership as it relates to practices that affect patient flow, patient safety, patient care ethics, quality or professional standards.
• Other Duties as Assigned Performs other duties as assigned
• Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education: Associates Nursing or Diploma (Nurse) Nursing or Bachelors Nursing-Preferred Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. ACLS - Advanced Cardiac Life Support or ARC-ALS - Amer Red Cross Advanced Life Support or ACLS-I - ACLS - Instructor or ACLS-P - ACLS-Provisional (180 Days) within 180 Days PALS - Pediatric Adv Life Support or ARC-PALS - Amer Red Cross Pediatric Advanced Life Support or PALS-I - PALS - Instructor or PALS-P - PALS-Provisional (180 Days) within 180 Days BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor RN - Reg Nurse (Single State) or RN-COMPACT - RN - Multi-state Compact ENA-ENA-ENPC - Emergency Nursing Ped Course or ENA-ENPC-P - Emergency Nursing Ped Course Provisional (180 Days) within 180 Days TNCC - Trauma Nurse Core Course or ATCN - Adv Trauma Care for Nurses Cer or TNCC-P - Trauma Nurse Core Course - Provisional (18 Months) within 18 Months Additional License(s) and Certification(s): Required Minimum Experience: Minimum 3 years or other applicable heatlhcare experience may be considered at the Directors discretion Required Required Minimum Skills: Strong interpersonal, critical thinking and decision-making skills. Works well with others including providers from a collaborative, team-focused, patient centered perspective. Communicates effectively both orally and in written form with all levels of internal and external resources. Analytical skills necessary to solve technical, clinical and managerial challenges. Sufficient clinical and leadership experience to ensure competence and credibility to lead others.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more. Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems. Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care.

Mission, Vision & Values

At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients’ and team members’ expectations, while transforming healthcare delivery. OUR MISSION: To enhance the health and well-being of every person we serve. OUR VISION: Deliver world-class healthcare to every person, every time. OUR VALUES: We serve with compassion We pursue excellence We honor every voice Culture of Excellence Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality. Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.