Patient Flow Command Center Coordinator

Harris Health; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Harris Health in Houston is seeking a PFCC Coordinator to manage system bed utilization for Ben Taub, LBJ, and related campuses, coordinating with PFCC leadership, nursing and support services to ensure safe patient placement and efficient bed turnaround.

The role monitors discharges, prioritizes bed cleaning with EVS, coordinates medically-assisted transportation for discharges, and ensures compliance with regulatory standards.

Qualifications

• Bachelor's Degree in Healthcare or Business Administration or any other healthcare-related field (Preferred).
• High School Diploma or GED.
• Basic Life Support from approved American Heart Association (AHA) or American Red Cross (ARC) Program Preferred.
• Licensed Vocational Nurse in the State of Texas Preferred.
• Three (3) Years Work Experience in hospital bed management, patient placement, transfer center operations, or patient flow coordination within an acute care or multi-hospital health system preferred.
• Familiarity with Epic System preferred.
• Ability to communicate effectively with interdisciplinary teams to support safe and appropriate patient placement in a fast-paced operational environment preferred.
• Above Average Verbal Communication (Heavy Public Contact).
• Analytical Abilities
• Medical Terminology Knowledge

Responsibilities

• Manage the system bed utilization process across Ben Taub, LBJ, and Hospital at Home campuses.
• Collaborate with PFCC leadership, nursing and support services to ensure appropriate patient placement.
• Monitor discharges and notify PFCC Supervisor when bed availability is critical or bottlenecks occur.
• Direct prioritization of bed cleaning in collaboration with EVS services to ensure efficient turnaround.
• Coordinate medically-assisted transportation needs for patient discharges as needed.
• Uphold standards of integrity and ethical behavior in line with policies and procedures.

Skills

Analytical Abilities

Medical Terminology Knowledge

Communication Skills

Education

Bachelor's Degree in Healthcare or Business Administration

High School Diploma or GED

Tools

Epic System

Job description

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

The PFCC Coordinator is responsible for working with PFCC and clinical leadership to independently manage the system bed utilization process which includes Ben Taub, LBJ, and Hospital at Home campuses. The PFCC Coordinator collaborates with PFCC leadership, nursing and support services to ensure appropriate patient placement consistent with patient needs and ongoing hospital activities. The PFCC Coordinator monitors discharges and is responsible for notifying the PFCC Supervisor or designee when bed availability reaches critical levels or potential area-specific bottlenecks occur. In order to ensure efficient bed utilization and turnaround, this role is responsible for directing prioritization of bed cleaning in collaboration with EVS services. The PFCC Coordinator may also assist with coordinating medically-assisted transportation needs for patient discharges. The PFCC Coordinator complies with established standards as established by, national, state, and local regulatory agencies, and institutional policies and procedures. The PFCC Coordinator upholds high standards of integrity and ethical behavior, mentors others, role models professionalism, and participates in professional and community activities.

Degrees

Minimum Qualifications

• Bachelor's Degree Healthcare or Business Administration or any other healthcare-related field (Preferred)

School Education

High School Diploma or GED

Licenses & Certifications

• Basic Life Support from approved American Heart Association (AHA) or American Red Cross (ARC) Program Preferred
• Licensed Vocational Nurse in the State of Texas Preferred

Work Experience

• Three (3) Years Work Experience in hospital bed management, patient placement, transfer center operations, or patient flow coordination within an acute care or multi-hospital health system preferred. Familiarity with Epic System preferred. Ability to communicate effectively with interdisciplinary teams to support safe and appropriate patient placement in a fast-paced operational environment preferred.

Communication Skills

Above Average Verbal Communication (Heavy Public Contact)

Knowledge/Skills/Abilities

• Analytical Abilities
• Medical Terminology Knowledge

Work Schedule

• Flexible
• Holidays
• Overtime
• Weekends

Other Requirements

Personal Computer