Patient Flow Command Center Coordinator

Harris Health System, Inc.; Bellaire (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Harris Health System is seeking a PFCC Coordinator to manage bed utilization across Ben Taub, LBJ, and Hospital at Home campuses. You will collaborate with PFCC leadership, nursing, and support services to place patients appropriately and to monitor discharges, escalating bottlenecks as needed.

As a key player in patient flow, you will coordinate bed cleaning with EVS and assist with transportation logistics for discharges, while upholding regulatory standards and organizational policies.

Qualifications

• Bachelor's degree in healthcare or business administration preferred.
• High school diploma or GED required.
• Three years hospital bed management or patient flow experience preferred.
• Familiarity with Epic System is preferred.

Responsibilities

• Manage system bed utilization for Ben Taub, LBJ, and Hospital at Home campuses.
• Monitor discharges and notify PFCC leadership of bottlenecks.
• Direct prioritization of bed cleaning with EVS services.
• Coordinate medically-assisted transportation for patient discharges.
• Ensure adherence to regulatory standards and institutional policies.

Skills

Analytical abilities

Medical terminology

Verbal communication

Education

Bachelor's degree in healthcare or business administration

High School Diploma or GED

Tools

Epic System

Job description

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

The PFCC Coordinator is responsible for working with PFCC and clinical leadership to independently manage the system bed utilization process which includes Ben Taub, LBJ, and Hospital at Home campuses. The PFCC Coordinator collaborates with PFCC leadership, nursing and support services to ensure appropriate patient placement consistent with patient needs and ongoing hospital activities. The PFCC Coordinator monitors discharges and is responsible for notifying the PFCC Supervisor or designee when bed availability reaches critical levels or potential area-specific bottlenecks occur. In order to ensure efficient bed utilization and turnaround, this role is responsible for directing prioritization of bed cleaning in collaboration with EVS services. The PFCC Coordinator may also assist with coordinating medically-assisted transportation needs for patient discharges. The PFCC Coordinator complies with established standards as established by, national, state, and local regulatory agencies, and institutional policies and procedures. The PFCC Coordinator upholds high standards of integrity and ethical behavior, mentors others, role models professionalism, and participates in professional and community activities.

Minimum Qualifications

• Degrees: Bachelor's Degree Healthcare or Business Administration or any other healthcare-related field (Preferred)
• School Education: High School Diploma or GED
• Licenses & Certifications: Basic Life Support from approved American Heart Association (AHA) or American Red Cross (ARC) Program Preferred
• Licenses & Certifications: Licensed Vocational Nurse in the State of Texas Preferred
• Work Experience: Three (3) Years Work Experience in hospital bed management, patient placement, transfer center operations, or patient flow coordination within an acute care or multi-hospital health system preferred. Familiarity with Epic System preferred. Ability to communicate effectively with interdisciplinary teams to support safe and appropriate patient placement in a fast-paced operational environment preferred.
• Communication Skills: Above Average Verbal Communication (Heavy Public Contact)
• Job Attributes
• Knowledge/Skills/Abilities:
  • Analytical Abilities
  • Medical Terminology Knowledge
  • Other Knowledge Skills or Abilities
• Work Schedule:
  • Flexible
  • Holidays
  • Overtime
  • Weekends
• Other Requirements: Personal Computer