Patient Financial Svcs Spec

JPS Health Network; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

JPS Health Network in Fort Worth, TX seeks a Patient Financial Services Specialist to serve as the hospital’s primary contact for in-person billing inquiries. You will handle patient payments, update logs, and respond to questions about billing procedures, while coordinating with insurance companies and other departments to resolve accounts.

The role supports accurate account work, cash handling, and timely responses to patient concerns, with emphasis on quality service and compliance with

Qualifications

• High School Diploma or GED is required.
• 1+ year of healthcare experience, preferably in a hospital setting.
• 3 hours of basic college accounting is preferred.

Responsibilities

• Assists patients with billing inquiries in person and via phone.
• Handles cash, checks, and credit card transactions and posts payments to patient accounts.
• Updates demographic and insurance information and maintains accurate billing records.
• Interacts with insurance companies, collection agencies, and other departments to resolve accounts.

Education

High School Diploma or GED

3 hours of basic college accounting

Job description

Who We Are
JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.

Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.

Why JPS?

We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road:

• Own it.Everyone who wears the JPS badge contributes to our journey to excellence.
• Seek joy.Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
• Don't be a jerk.Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.

When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you!

Description

The Patient Financial Services Specialist serves as the hospital’s primary contact for all in person patient billing inquiries. Provides information regarding hospital billing practices, policies and patient billing statements. This position also assists with patient valuables, serves as a point of contact for network deposits, and makes change for various departments.

Typical Duties

• Assists patients with billing inquiries in person and via phone.
• Serves as a primary contact for change fund requests for hospital clinics, and other ancillary departments.
• Process accurate return of patient valuables by verifying and updating patient logs.
• Collects patient payments and accurately post them to the account in the Patient Accounting System.
• Operates a register and handles cash, check and credit card transactions.
• Balances change funds and makes necessary requests to Cashiers when additional cash change is needed.
• Count, organize and balance cash drawer and change funds.
• Adheres to cash handling policies and procedures.
• Responds promptly and accurately to patient inquiries regarding hospital billing procedures, policies and statements.
• Documents all patient accounts activities concisely, including future steps needed for resolution.
• Prepares written responses to patients and customers regarding account resolution and complaint recovery.
• Interacts effectively with insurance companies, collection agencies, and other hospital departments on a daily basis to facilitate patient account resolution.
• Updates demographic and insurance information in order to maintain accurate billing records.
• Maintains department productivity and quality standards of accounts worked and phone calls received.
• Responsible to complete assigned account work queues in a timely manner.
• Identifies barriers to efficient departmental operations and takes an active role in developing appropriate and effective solutions.
• Performs other job related duties as assigned.

Qualifications

Required Education and Experience

• High School Diploma, equivalent or GED.
• 1 plus year of healthcare experience, preferable in a hospital setting.

Preferred Education and Experience

• 3 hours of basic college accounting.

Location Address:
1500 S. Main Street
Fort Worth, Texas, 76104
United States