Patient Financial Services Representative Per Diem

Banner Health; Greeley (CO); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Paid orientation

Flexible Schedules

Weekly pay

403(b) Pre-tax retirement

Wellness program

Employee Assistance Program

Discount Entertainment tickets

Restaurant/Shopping discounts

Job summary

Banner Health is seeking a Per Diem patient access teammate in Greeley, CO to handle registration, scheduling, and insurance verification. You’ll assist patients with check-in, collect payments, and provide financial guidance within Banner MD Anderson Greeley.

The role requires strong customer service, data entry, and communication skills, with hours 7:00 - 4:00, Monday through Friday, in a fast-paced clinic environment.

Qualifications

• High school diploma or GED required.
• Experience in patient financial services preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Answer phones, schedule appointments, and register patients and insurance information.
• Verify insurance coverage and obtain pre-certifications or authorizations as needed.
• Explain financial policies and help patients understand payment options.
• Enter payments and charges, reconcile daily activity, and balance cash drawer.
• Schedule follow-up visits and communicate with care team to ensure timely care.

Skills

Customer service

Registration / Check-in

Insurance verification

Data entry

Education

High school diploma / GED

Tools

Microsoft Office

Job description

Primary City/State: Greeley, Colorado

Department Name: Banner Staffing Services-WR

Work Shift: Day

Job Category: Revenue Cycle

You have a place in the health care industry. There’s more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you’re looking to leverage your abilities – you belong at Banner Health.

As the front face of the clinic office, you will greet and provide customer service to patients and families. Perform registration and assist in the check in process assisting with forms, intakes, scheduling, and insurance cards. In this role you will assist with answering phones and taking messages as well as calculate and collect patient payments according to insurance verification and benefits.

Location: Banner MD Anderson Greeley CO

Hours: 7:00 - 4:00 Monday - Friday

As a valued and respected Banner Health Per Diem team member, you will enjoy:

• Competitive wages
• Paid orientation
• Flexible Schedules (select positions)
• Fewer Shifts Cancelled
• Weekly pay
• 403(b) Pre-tax retirement
• Resources for living (Employee Assistance Program)
• My Well-Being (Wellness program)
• Discount Entertainment tickets
• Restaurant/Shopping discounts

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.

As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.

POSITION SUMMARY

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

PREFERRED QUALIFICATIONS

Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred.

Additional related education and/or experience preferred

Estimated Pay Range

$18.38 - $27.56 / hourBanner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

Anticipated Closing Window (actual close date may be sooner)

2027-02-26

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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