Patient Financial Services Representative Loveland Primary Care

Banner Health; Loveland (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking organization that is transforming health care for the better. As a Patient Financial Services Representative, you will play a crucial role in ensuring a smooth patient experience by managing insurance verifications, collecting payments, and scheduling appointments. This position offers the chance to work in a dynamic environment where kindness and professionalism are paramount. If you are passionate about making a difference in health care and thrive in a fast-paced setting, this role is perfect for you. Embrace the opportunity to contribute to a mission-driven team dedicated to enhancing patient care.

Qualifications

• Requires knowledge of patient financial services and insurance processes.
• Strong communication skills to interact with diverse audiences.

Responsibilities

• Responsible for running insurance eligibility and collecting payments.
• Schedules appointments and manages patient flow efficiently.

Skills

Interpersonal Communication

Data Entry

Insurance Verification

Customer Service

Education

High School Diploma or GED

Tools

Office Software

Spreadsheet Software

Database Software

Job description

Primary City/State:

Loveland, Colorado

Department Name:

C/P-Columbine Fam Prac-Clinic

Work Shift:

Day

Job Category:

Revenue Cycle

Estimated Pay Range:

$17.58 - $26.36 / hour, based on location, education, & experience.

In accordance with State Pay Transparency Rules.

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

As a Patient Financial Services Rep with Banner's Primary Care Clinic you will be responsible for running insurance eligibility and benefits to determine amounts due, collecting payments, checking patients in and out, scheduling appointments, as well as other administrative duties as needed.

Here at Banner, our employees embody our goals and our culture. You will be a part of our goalto make sure each patient and employee is treated with kindness, respect, and professionalism. We strive every day to make Health Care Easier so that Life can Be Better!

Locations: Banner Health Clinic - Primary Care (2923 Ginnala Dr. Loveland, Co)

Schedule: Monday - Friday shifts between 7am-6pm with some Saturday shifts from 7:30am-12pm

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY
This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS
1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.

2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations

3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.

4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.

5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.

6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.

7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.

8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.

9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.

Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

PREFERRED QUALIFICATIONS

Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred.

Additional related education and/or experience preferred

Anticipated Closing Window (actual close date may be sooner):

2025-09-03

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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