Patient Financial Services Representative

Cherry County Hospital & Clinic; Valentine (NE); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental Insurance

Vision Insurance

457 Plan

Descripción de la vacante

Cherry County Hospital & Clinic in Valentine, NE is seeking a Patient Financial Services Representative to support the Business Office in billing, claims, payments, and account management. You will handle patient inquiries, provide accurate information, and help secure timely payments.

The role requires a high school diploma and 1–3 years of customer service experience, preferably in a medical setting, with proficiency in Microsoft Office and basic billing knowledge.

Formación

• High school diploma required.
• 1–3 years of customer service and/or business office experience, ideally in a medical setting.
• Experience with Microsoft Word, Excel, Windows and related systems.
• Knowledge of medical billing, insurance reimbursement, collections, or hospital accounting preferred.
• Strong communication, organizational, and customer service skills.
• Ability to handle confidential information with professionalism and discretion.
• Ability to work accurately in a busy office with frequent interruptions.

Responsabilidades

• Process and submit electronic insurance claims to third-party payers.
• Post payments and adjustments to patient accounts.
• Review claims for accuracy and resolve billing errors.
• Follow up on outstanding patient and insurance balances.
• Respond to patient questions regarding bills, insurance claims, and payment options.
• Maintain accurate and complete patient account documentation.
• Assist with audits, record reviews, and revenue cycle reporting.

Conocimientos

Customer service

Communication

Attention to detail

Educación

High School Diploma

Herramientas

Microsoft Word

Microsoft Excel

Windows OS

Descripción del empleo

Description

Job Type

Full-time

Description

Location: Cherry County Hospital - Valentine, NE

Status: Full-Time

Benefit Eligible: Yes

Compensation: Competitive wage based on experience

Patient Financial Services Representative

Join Our Team!

Cherry County Hospital & Clinic is seeking a Patient Financial Services Representative to join our Business Office team. This position plays an important role in supporting our patients and ensuring accurate and timely billing, insurance claims, payments, and account management.

What You'll Do

• Process and submit electronic insurance claims to third-party payers.
• Post payments and adjustments accurately to patient accounts.
• Review claims for accuracy and resolve billing errors.
• Follow up on outstanding patient and insurance balances.
• Respond to patient questions regarding bills, insurance claims, and payment options.
• Obtain insurance information and pre-authorizations when required.
• Prepare itemized bills, refunds, deposits, and related financial documentation.
• Work with patients regarding outstanding balances and payment arrangements.
• Maintain accurate and complete patient account documentation.
• Assist with audits, record reviews, and revenue cycle reporting.
• Maintain patient confidentiality and comply with HIPAA and applicable billing regulations.
• Perform other duties as assigned.

What We're Looking For

• High school diploma required.
• 1-3 years of customer service and/or business office experience preferred, ideally in a medical setting.
• Experience with Microsoft Word, Excel, Windows, and other computer systems.
• Knowledge of medical billing, insurance reimbursement, collections, or hospital accounting is preferred.
• Strong communication, organizational, and customer service skills.
• Ability to handle confidential information with professionalism and discretion.
• Ability to work accurately in a busy office environment with frequent interruptions.

Comprehensive Benefits

Cherry County Hospital Offers a Comprehensive Benefit Package, Including

• Health Insurance: Co-pay or HSA plan options with 100% coverage for the employee
• Dental Insurance: 100% coverage for the employee
• Vision Insurance: 100% coverage for the employee
• $50,000 Group Life Insurance with AD&D
• Long-Term Disability: 100% coverage for the employee
• Medical and Dependent Care Flexible Spending Accounts
• Health Savings Account with employer contribution
• Supplemental insurance options, including Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Hospital Indemnity, and Accident
• Retirement Plan: 457 plan with Pre-Tax and Roth options

Why Cherry County Hospital?

Be part of a team providing Trusted Care, Close to Home while making a difference in the lives of patients and our community.

Requirements

• High School diploma required
• 1 to 3 years of customer service and/or business office experience, ideally in a medical setting preferred
• Prior experience and knowledge in the use of software packages such as Microsoft Excel, Word, and Windows
• Knowledge of collection laws, 3rd party reimbursement, and basic hospital accounting

Minimum Job Requirements

• High School diploma required
• 1 to 3 years of customer service and/or business office experience, ideally in a medical setting preferred
• Prior experience and knowledge in the use of software packages such as Microsoft Excel, Word, and Windows
• Knowledge of collection laws, 3rd party reimbursement, and basic hospital accounting