Front Office Patient Financial Services

Banner Health; Glendale (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Banner Health in Glendale, AZ is seeking a Front Desk Patient Financial Services Representative to manage patient intake, verify insurance, and guide patients through financial options. You will collaborate with physicians and staff to ensure smooth processes in a busy clinic.

The role requires strong communication, multitasking, and familiarity with typical office software. A high school diploma or equivalent is necessary, with experience in patient financial services preferred.

Qualifications

• Requires high school diploma or GED.
• Knowledge of patient financial services and insurance processes.
• Strong interpersonal, oral, and written communication skills.
• Ability to manage multiple tasks independently in a fast-paced environment.

Responsibilities

• Register/check-in patients and collect necessary information and signatures.
• Verify insurance coverage, pre-authorizations, and referrals.
• Explain policies and assist with payment options and patient liability.
• Enter payments and perform daily reconciliation; balance cash drawer.
• Schedule appointments and coordinate with care teams to optimize patient flow.
• Respond to patient inquiries via phone, email, or in person.
• Assist with obtaining medical records and supporting patient services.

Skills

Interpersonal skills

Oral communication

Written communication

Customer service

Multitasking

Education

High school diploma/GED

Tools

Office software

Job description

Good health care is key to a good life. At Banner Health, we understand that, and that’s why we work hard every day to make a difference in people’s lives. Do you like the idea of making a positive change in people’s lives – and your own? If so, this could be the perfect opportunity for you.

When you need to see a general surgeon, we know what goes through your head. But what we want you to feel is a sense of calm and reassurance that you’re receiving the highest quality care possible – from the moment you sign in to your first steps to recovery. Whether it’s a second opinion or a life-saving procedure, the specialists at the Banner offer seamless collaboration between doctors and whole-scale expertise when it comes to surgical care.

As a Front Desk Patient Financial Services Representative on this team, we offer a customer-focused and friendly work environment with career growth opportunities. You'll have the opportunity to work directly with patients and with an engaged group of physicians and staff. A career with our team is great if you are just starting out or have many years of experience. If you are ready to be challenged, work in a positive environment and contribute to making a change in people's lives, then we are the perfect

Schedule: Clinic Hours: Monday Friday 8am-4:30pm

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY
This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.

Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations

Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.

Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.

Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.

Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.

Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.

Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.

Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.

Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred.

Additional related education and/or experience preferred

Our organization supports a drug-free work environment.

Making health care easier, so life can be better.

Banner Health is a leading nonprofit health care system operating 28 hospitals and diverse medical services across six states, dedicated to providing comprehensive patient care.

Grant - Diane and Bruce Halle Foundation

Oct 2025

Footprint

Company Banner Health

Location Glendale, Arizona, United States