Patient Financial Services Representative

Centers for Dialysis Care; Shaker Heights (OH); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Complete benefits package

210 Hours of PTO

Tuition Reimbursement Program

Employee Perks Program

Career Development Opportunities

Job summary

Centers for Dialysis Care is seeking an experienced Patient Financial Services Representative to join their team in Shaker Heights, OH. In this role, you will handle billing and collecting for insurance accounts receivable across multiple payers. Responsibilities include preparing claims, analyzing accounts for prompt payments, and tracking delinquent accounts.

The position requires a high school diploma and at least 3 years of experience in healthcare accounts receivable, along with strong customer service and communication skills. A comprehensive benefits package is offered, including medical, dental, vision, and more.

Qualifications

• High school diploma required, with some college accounting courses or related continuing education.
• Minimum 3 years of experience in a Healthcare Accounts Receivable setting.
• Knowledge of basic medical coding and third-party billing practices.

Responsibilities

• Bill and collect insurance accounts receivable for multi-payer sources.
• Send claims monthly to payers for dialysis services using electronic billing.
• Analyze Accounts Receivable for timely payments and follow up on delinquent accounts.

Skills

Customer service

Interpersonal skills

Communication skills

Knowledge of medical billing/collection practices

Education

High school diploma

Some college accounting courses

Tools

Electronic billing systems (Quadex)

Job description

Great opportunity to join a company that values our employees and the patients we serve!

Centers for Dialysis Care is seeking an experienced Patient Financial Services Representative to work out of our Corporate Office located in Shaker Heights, OH. This position is onsite at our Shaker Heights location.

Why Choose CDC?

• We offer a complete benefits package to include medical, dental, vision, 401K, Short/Long Term Disability options, along with company paid life insurance
• 210 Hours of PTO
• Tuition Reimbursement Program
• Employee Perks Program
• Career Development Opportunities
• Starting Salary is between $18.00 - $24.00 per hour (DOQ)

Position Overview

The purpose of this position is to bill and collect insurance accounts receivable for multi-payer sources.

Job Description

• Prepares and sends claims monthly to payers for dialysis services rendered at our CDC clinics via an electronic billing system.
• Analyzes Accounts Receivable to ensure timely payment is received for claims billed. This includes root cause analysis, contact with payers (via phone or paper/electronic status inquiries), ensuring patient responsibility is properly and timely identified.
• Follows and reports status of delinquent patient accounts to the Director of Patient Accounts and Chief Financial Officer
• Works on various revenue collection projects/duties as assigned

Qualifications

• High school diploma required, some college accounting courses or other field related continuing education
• Knowledge of electronic billing systems preferably Quadex is required.
• At least 3 years' experience in a Healthcare Accounts Receivable setting is essential
• Excellent customer service, interpersonal and communication skills required
• Knowledge of medical billing/collection practices
• Knowledge of business office procedures
• Knowledge of basic medical coding and third-party operating procedures and practices
• Ability to establish and maintain effective working relationships with patients, employees and the public

Centers for Dialysis Care is proud to be an Equal Opportunity Employer.