PATIENT FINANCIAL SERVICES REPRESENTATIVE

Mahnomen Health; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Mahnomen Health seeks a dedicated Patient Financial Services Representative to assist patients with billing, payments, and insurance questions, ensuring clear, accurate financial guidance.

Ideal candidates bring experience in medical billing, strong communication skills, and a commitment to confidentiality and compliance in healthcare finance operations.

Qualifications

• High school diploma or equivalent; healthcare administration or finance education is a plus.
• Prior experience in patient financial services, medical billing, or related healthcare roles.
• Strong knowledge of insurance processes, billing procedures, and healthcare regulations.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Detail-oriented with strong organizational skills.
• Proficiency in billing software and Microsoft Office Suite.

Responsibilities

• Assist patients with billing inquiries, payment options, and insurance questions.
• Verify patient insurance coverage and eligibility.
• Collect payments and process financial transactions accurately.
• Explain billing statements and resolve billing discrepancies.
• Collaborate with insurance companies and healthcare providers to facilitate claims processing.
• Maintain accurate and confidential patient financial records.
• Follow up on outstanding accounts and implement collection procedures when necessary.
• Educate patients on financial policies and available assistance programs.

Skills

Communication skills

Attention to detail

Confidentiality

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Healthcare administration/finance education a plus

Tools

Billing software

Insurance processing software

Microsoft Office Suite

Job description

Patient Financial Services Representative

We are seeking a dedicated and detail-oriented Patient Financial Services Representative to join our healthcare team. This role offers an excellent opportunity to support patients through their financial journey, ensuring clarity and efficiency in billing and payment processes. If you are passionate about providing exceptional customer service and have a strong understanding of healthcare billing, we encourage you to apply.

Key Responsibilities:

• Assist patients with billing inquiries, payment options, and insurance questions
• Verify patient insurance coverage and eligibility
• Collect payments and process financial transactions accurately
• Explain billing statements and resolve billing discrepancies
• Collaborate with insurance companies and healthcare providers to facilitate claims processing
• Maintain accurate and confidential patient financial records
• Follow up on outstanding accounts and implement collection procedures when necessary
• Educate patients on financial policies and available assistance programs

Skills and Qualifications:

• High school diploma or equivalent; additional education in healthcare administration or finance is a plus
• Prior experience in patient financial services, medical billing, or related healthcare roles
• Strong knowledge of insurance processes, billing procedures, and healthcare regulations
• Excellent communication and interpersonal skills
• Ability to handle sensitive information with confidentiality and professionalism
• Detail-oriented with strong organizational skills
• Proficiency in billing software and Microsoft Office Suite

Join our team and be part of a supportive environment committed to delivering compassionate care and financial clarity. We value growth, teamwork, and continuous improvement, offering opportunities for professional development and a rewarding career in healthcare administration.