Patient Financial Services Director

HCA Healthcare; Cleveland (MS); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical & prescription benefits

401(k) matching

Tuition assistance

Life insurance

Educational support & scholarships

Fertility & family benefits

Identity theft protection

Job summary

Lifepoint - Bolivar Medical Center seeks a Patient Financial Services Director to lead the facility's revenue cycle operations, aligning clinical and ancillary teams with Parallon Client Relations and SSC objectives.

The role focuses on improving performance, implementing policies, and educating staff while ensuring high-quality service and patient satisfaction across the site in Mississippi.

Qualifications

• Bachelor’s degree required; substitution allowed with current enrollment or equivalent work experience per approval
• Minimum 5 years of healthcare management experience; 3 years in related area; SSC/CEO approvals may substitute experience

Responsibilities

• Maintain and promote good customer relations with facility management, physicians and staff
• Coordinate with facility departments to manage revenue cycle performance and challenges
• Review Patient Access performance for timeliness, accuracy and compliance with SLAs
• Inform AVP of significant issues in Patient Access areas
• Inform staff of changes in payer requirements
• Ensure quality review measurements and staff education programs
• Oversee management of Patient Access personnel and advise on hiring and salary actions

Skills

Customer relations

Revenue cycle management

Staff leadership

Policy implementation

Education

Bachelor’s degree in Business or related field

Job description

This position is incentive eligible.

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Patient Financial Services Director with Lifepoint - Bolivar Medical Center, you can be a part of an organization that is devoted to giving back!

Job Summary And Qualifications

The Patient Financial Services Director (External Client) is responsible for the daily operations of all Parallon managed facility-based revenue cycle functions and serves as the on-site liaison between the facility and Parallon Client Relations or the SSC. The PFSD integrates the departments’ services with the hospital’s clinical and ancillary teams, implements policies and procedures that guide or support service levels, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As the onsite leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services. They serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers.

In this role, you will:

• Maintain and promote good customer relations with facility management, physicians and physician office staff
• Coordinate with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including: upfront collections protocols, capturing accurate information, timely registration and patient satisfaction, denial prevention, patient flow, unbilled, patient concerns, and more
• Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in Service Level Agreements
• Inform designated CRM AVP of any significant issues in the Patient Access areas (e.g. Pre- registration delays, unbilled challenges, pre-authorization backlogs, etc.)
• Inform staff of relevant changes and developments in payer requirements
• Ensure quality review measurements are in place
• Facilitate implementation and monitoring of standard policies, processes, reporting and education programs
• Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate to Facility leadership

What qualifications you will need:

• Bachelor’s Degree in Business or related field required. Degree requirement may be substituted by current enrollment in a Bachelor Degree program or equivalent work experience with CEO approval
• Minimum 5 years of healthcare management experience with three of these years in the related area for the position. Relevant education may substitute experience requirement with SSC Executive approval.

Benefits

Lifepoint - Bolivar Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“There is so much good to do in the world and so many different ways to do it.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.