Strategic Workflow Optimization Manager

HCA Healthcare; Nashville (TN); Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) with match

Education assistance

Medical, dental, vision

Wellbeing support

Paid time off

Job summary

HCA Healthcare’s Parallon Centralized Allocations seeks a Manager - Strategic Workflow Optimization to identify and drive initiatives that improve end-to-end revenue cycle workflow and operational efficiency. You will collaborate with stakeholders to secure adoption of automated solutions.

This role requires a quantitative mindset, the ability to build business cases, and hands-on experience with RPA or automation tools to deliver measurable improvements in accuracy, speed and cost.

Qualifications

• Bachelor’s degree required or equivalent work experience.
• 2-3 years of relevant work experience, preferably with Parallon.
• Hands-on experience with RPA or Automation tools preferred.
• Strong analytical, written, and presentation skills with quantitative analysis in revenue cycle.

Responsibilities

• Shadow and learn revenue cycle functions to determine workflow enhancements.
• Develop and coordinate team ideas and solutions.
• Assess complexity of business problems for process design of automation engagements.
• Provide automation solutions to achieve business goals.
• Develops and designs automations to improve customer experience, reduce errors, expenses, and increase revenues.
• Write business cases for proposal ideas.

Skills

RPA

Automation tools

Analytical skills

Presentation skills

Quantitative analysis

Six Sigma

Education

Bachelor’s degree in Finance, Accounting, Statistics/Analytics, Information Science, Engineering or similar

Tools

Automation platforms

Job description

This position is incentive eligible.

This Work from Home position requires that you live and will perform the duties of the position within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Do you have the career opportunities as a(an) Strategic Workflow Optimization Manager you want with your current employer? We have an exciting opportunity for you to join Centralized Allocations, which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary And Qualifications

The Manager - Strategic Workflow Optimization will be a key player in identifying and executing initiatives that result in increased operational efficiencies. From conceptualizing and drafting the initial business case to execution using various methods. The Manager will collaborate with stakeholders to improve revenue cycle workflow. The Manager will drive collaboration and consensus within the business to ensure that the end product attains high levels of adoption and acceptance. The Manager must have a quantitative mindset and able to develop metrics demonstrating improved workflow from an end-to-end perspective.

In this role, you will:

• Shadow and learn various revenue cycle job functions in order to determine potential workflow enhancements
• Develop, coordinate and follow through on team ideas and solutions
• Assess the complexity of business problems to determine the effort required for process design of automation engagements.
• Understand stakeholder’s roadmaps and provide automation solutions to achieve business goals.
• Develops and designs automations aimed at: improving the customer experience, reducing errors, reducing expenses, increasing revenues and creating capacity.
• Conduct design study processes; conducting studies in support of system redesign and business process reengineering, improvement and management; developing implementation plans; and supporting the process of implementing and sustaining improvements.
• Write business cases regarding idea proposals

What qualifications you will need:

• Bachelor’s degree in Finance, Accounting, Statistics/Analytics, Information Science, Engineering or similar field of study. Equivalent work experience may substitute education requirement.
• 2-3 years of relevant work experience required, preferably with Parallon
• Hands-on experience with RPA or Automation tools strongly preferred
• Must have strong analytical, written, and presentation skills and the application of quantitative analysis techniques as applied in a revenue cycle environment
• Six Sigma experience preferred
• Experience within healthcare operations preferred

Benefits

Centralized Allocations offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.