Patient Access Team Lead Days

HCA Healthcare, Inc.; Brandon (FL); In loco; USD 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits for medical, as

Wellbeing support, including free

Time away from work programs

Savings and retirement resources

Education support

Additional benefits

Descrizione del lavoro

HCA Florida Brandon Hospital is seeking a Patient Access Team Lead for Dayshift to oversee registration operations and staff, ensuring accurate patient data capture, deposits, and copay collection. You will assist leadership with staffing, QA, and policy adherence while providing guidance to patient access team members.

The role emphasizes strong customer service, on-call coverage, and resolving patient concerns, with opportunities to contribute to process improvements and staff development.

Competenze

• Must have high school diploma or GED.
• At least one year of related experience.
• Ability to manage patient registration processes.

Mansioni

• Register all patient types.
• Excel in all functions performed by patient representatives in all registration areas.
• Collect/request deposits and copays.
• Assume on-call responsibilities to ensure adequate staffing and problem-solving.
• Assists in resolving patient concerns.
• Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage.
• Promotes and demonstrates excellent customer service.
• Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.
• Oversee the daily activities of the registration area to ensure department standards are met.
• Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles When appropriate, relieve staff members during employee sick/vacation time

Conoscenze

Customer service

Team leadership

Communication

Formazione

High school diploma or GED

Descrizione del lavoro

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Patient Access Team Leader Dayshift

Job Summary and Qualifications

As a Patient Access Team Lead, you will be responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Patient Access Manager. You will also provide assistance to staff level employees as necessary to ensure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, and QA process.

What you will do in this role:

• Register all patient types
• Excel in all functions performed by patient representatives in all registration areas
• Collect/request deposits and copays
• Assume on-call responsibilities to insure adequate staffing and problem-solving
• Assists in resolving patient concerns
• Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage
• Promotes and demonstrates excellent customer service
• Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.
• Oversee the daily activities of the registration area to ensure department standards are met
• Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles When appropriate, relieve staff members during employee sick/vacation time

What qualifications you will need:

• High school diploma or GED preferred.
• At least one year of related experience required.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.

Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN

Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Patient Financial Counselor opening.

Benefits

HCA Florida Brandon Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our Patient Access Team Leader Dayshift opening.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.