Patient Financial Services Coordinator- | Patient Access | Full time | Evenings

UF Health; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health in Jacksonville seeks an Admissions Clerk to complete the admission/registration process and related finance functions, serving as a liaison between patients, nurses, physicians and other staff.

The role handles walk-in patients and incoming calls, requires knowledge of admitting, billing and collection processes, and the ability to resolve issues without escalating, while delivering courteous, efficient customer service.

Qualifications

• GED or High School Diploma required.
• 3–5 years of customer service experience, preferably in a healthcare setting.
• Bachelor's degree, CHAA certification, and healthcare insurance experience preferred.

Responsibilities

• Complete admission/registration and other admission finance functions.
• Serve as liaison between patients, nurses, physicians and staff.
• Handle walk-in patients and incoming calls from customers seeking assistance with matters involving the patient accounting function.
• Resolve outstanding issues related to admitting, billing and collections and provide excellent customer service.

Skills

Interpersonal skills

Effective communication

Insurance knowledge

Decision making

Attention to detail

Organization

Cashiering

Stress management

Typing 25 wpm

Education

GED or HS Diploma

Bachelor's degree

CHAA certification

Healthcare insurance experience

Job description

Overview

Reports directly to the Departmental Manager/Supervisor. Completes the admission/registration process and other admission finance functions. Serves as liaison between patients, nurses, physicians and others. Responsible for handling walk-in patients and incoming telephone calls from customers seeking assistance with matters involving the patient accounting function. This position must be knowledgeable of admitting, billing and collection functions and be able to resolve any outstanding issues without involving other staff members. Provides excellent customer service.

Qualifications

Education

• Required: GED or High School Diploma

• Preferred: Bachelor's degree, CHAA certification, and experience in a healthcare/medical insurance environment

Experience

• Required: 3-5 years of customer service experience, preferably in a healthcare setting

Skills and Qualifications

• Strong interpersonal skills

• Ability to communicate effectively with individuals from diverse backgrounds

• Knowledge of insurance requirements preferred

• Excellent decision-making skills and initiative

• Detail-oriented with strong organizational skills

• Ability to prioritize tasks and manage workflow effectively

• Ability to perform cashiering functions

• Ability to handle stressful situations professionally

• Proficiency with PCs in a Windows environment and minimum typing speed of 25 wpm.