Patient Financial Services Coordinator | Patient Access | Full time | Days

UF Health; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

UF Health is seeking a customer service focused professional to manage admission/registration and related finance tasks. You will coordinate between patients, nurses, physicians, and staff, handling walk-in and phone inquiries and resolving issues within admitting, billing, and collection processes.

A strong emphasis on excellent customer service is essential. The role requires 3–5 years in healthcare customer service, with GED/HS diploma as a base; preferred candidates may hold a Bachelor's

Qualifications

• GED or High School Diploma is required.
• Preferred: Bachelor's degree, CHAA certification, and healthcare/medical insurance environment experience.
• 3–5 years of customer service experience, preferably in healthcare.

Responsibilities

• Complete admission/registration and related admission finance functions.
• Serve as liaison between patients, nurses, physicians and staff.
• Handle walk-in patients and incoming calls seeking assistance about patient accounting matters.
• Resolve outstanding issues in admitting, billing and collection without involving other staff.
• Provide excellent customer service.

Skills

Interpersonal skills

Effective communication

Insurance knowledge

Decision-making

Detail-oriented

Task prioritization

Cashiering

Stress management

Windows PC proficiency + 25 wpm

Education

GED/HS Diploma

Bachelor’s degree / CHAA / healthcare insurance experience

Job description

Overview

Reports directly to the Departmental Manager/Supervisor. Completes the admission/registration process and other admission finance functions. Serves as liaison between patients, nurses, physicians and others. Responsible for handling walk‑in patients and incoming telephone calls from customers seeking assistance with matters involving the patient accounting function. This position must be knowledgeable of admitting, billing and collection functions and be able to resolve any outstanding issues without involving other staff members. Provides excellent customer service.

Qualifications

Education

• Required: GED or High School Diploma
• Preferred: Bachelor’s degree, CHAA certification, and experience in a healthcare/medical insurance environment

Experience

• Required: 3–5 years of customer service experience, preferably in a healthcare setting

Skills And Qualifications

• Strong interpersonal skills
• Ability to communicate effectively with individuals from diverse backgrounds
• Knowledge of insurance requirements preferred
• Excellent decision‑making skills and initiative
• Detail‑oriented with strong organizational skills
• Ability to prioritize tasks and manage workflow effectively
• Ability to perform cashiering functions
• Ability to handle stressful situations professionally
• Proficiency with PCs in a Windows environment and minimum typing speed of 25 wpm