Patient Financial Navigator

Cancercenterofsouthflorida; Tampa (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Cancercenterofsouthflorida seeks a Patient Financial Navigator to guide patients through financial responsibilities related to treatment and to help manage complex healthcare costs.

You will collaborate with Revenue Cycle, Pharmacy Services, and Front Desk teams to align on financial plans, coordinate access to financial assistance and copay programs, and communicate with patients and insurers to ensure access to care.

Qualifications

• Experience collaborating with Revenue Cycle teams.
• Ability to explain financial responsibilities to patients clearly.
• Strong communication and documentation skills.

Responsibilities

• Collaborates with Revenue Cycle, Pharmacy Services, and Front Desk teams to align on patients’ financial plans.
• Coordinate access to financial assistance, copay support, and free drug programs for eligible patients.
• Obtains and verifies required signatures for all financial assistance documentation.
• Meets with patients (in person or virtually) to explain out-of-pocket responsibilities prior to treatment.
• Responds to patient and staff inquiries regarding billing, insurance, or treatment financial obligations.
• Communicates with third-party vendors to resolve patient account issues.
• Flags potential insurance coverage issues to Pharmacy Services to avoid delays in care.
• Maintains documentation and workflows related to patient financial support.
• Provides coverage for other financial navigators as needed to ensure uninterrupted support.

Job description

The Patient Financial Navigator is responsible for guiding patients on their financial responsibilities related to treatment and assisting them in understanding and managing complex healthcare costs. This role involves frequent communication with patients, payers, third-party vendors, and internal teams to ensure coordinated financial support and patient access to care.

CORE ESSENTIAL RESPONSIBILITIES:

• Collaborates with Revenue Cycle, Pharmacy Services, and Front Desk teams to align on patients’ financial plans.
• Ensure timely processing of medication refill requests and report any issues or late deliveries to management.
• Coordinates access to financial assistance, copay support, and free drug programs for eligible patients.
• Obtains and verifies required signatures for all financial assistance documentation.
• Meets with patients (in person or virtually) to explain out-of-pocket responsibilities prior to treatment.
• Responds promptly to patient and staff related financial assistance inquiries regarding billing, insurance, or treatment financial obligations.
• Communicates with third-party vendors to resolve patient account issues.
• Flags potential insurance coverage issues to Pharmacy Services to avoid delays in care.
• Assists in maintaining proper documentation and workflows related to patient financial support.
• Provides coverage for other financial navigators as needed to ensure uninterrupted support.
• Ensure co-pay cards and grant information are entered into EPIC patient accounts and any financial assistance platforms.