Patient Financial Counselor I (Hybrid, Day Shift)

Stanford Health Care; California; Hybrid; USD 47,000 - 53,000; Full time

Job summary

Stanford Health Care in Palo Alto seeks a Financial Counselor Level 1 to assess patient financial needs, determine eligibility for government programs, and assist with charity applications. You will conduct patient interviews, review charges and coverage, and guide patients through payment options with professionalism.

The role emphasizes clear communication, multi-tasking, and collaboration with clinical and admittance teams to ensure timely financial clearance and access to care.

Qualifications

• Bilingual preferred (English and Spanish).
• Experience with hospital/clinic financial counseling is preferred.
• Familiarity with eligibility and enrollment for government programs is valued.

Responsibilities

• Screen uninsured/underinsured patients for government or charity programs.
• Determine financial clearance and verify eligibility for visits or referrals.
• Estimate out-of-pocket costs and explain payment options to patients.
• Communicate with patients, case workers, and staff professionally.
• Support complete registration and admitting processes.

Skills

Bilingual

Communication skills

Critical thinking

Multi-tasking

Problem solving

Education

High school diploma or GED

Tools

Epic

POS payment systems

Microsoft Office

Job description

Stanford Health Care in Palo Alto seeks a Financial Counselor Level 1 to assess patient financial needs, determine eligibility for government programs, and assist with charity applications. You will conduct patient interviews, review charges and coverage, and guide patients through payment options with professionalism.

The role emphasizes clear communication, multi-tasking, and collaboration with clinical and admittance teams to ensure timely financial clearance and access to care.