Patient Financial Counselor - Full time, Day, Onsite

Providence Health & Services; Polson (MT); On-site; USD 24,893 - 38,076; Full time

Job summary

Providence is seeking a Patient Financial Counselor to join our Revenue Cycle Business Services team in Montana. This full-time, day-shift, onsite role focuses on resolving patient accounts through financial clearance, collection efforts, sponsorships, and financial assistance.

You will assess eligibility, educate patients, and complete applications for state and federal programs, while upholding Providence's mission and values in a supportive, patient-centered environment.

Qualifications

• H.S. Diploma or GED required.
• Two+ years in hospital, clinic, or healthcare business office.
• Minimum of three years experience, or proven success as Patient Financial Advocate Associate.
• Two years experience in automated, computerized account follow-up system required, preferably in Epic.

Responsibilities

• Assist with financial clearance and payment collection to resolve patient accounts.
• Obtain sponsorship and financial assistance for patients.
• Determine eligibility and submit applications for state/federal programs.
• Provide education and support to patients and families.

Skills

Hospital/clinic experience

Epic experience

Customer service

Education

H.S. Diploma or GED

Tools

Epic

Job description

Description

Providence is calling for Patient Financial Counselor - Full time, Day, Onsite

Patient Financial Counselors are part of a team who has direct interaction with patients and their families either on the phone or in person. They are responsible for easing the way in resolution of patient accounts through financial clearance, payment collection, obtaining sponsorship, and financial assistance. The Patient Financial Counselor identifies eligibility, provides education, and completes and submits applications for various State and Federal sponsorship programs. They assist patients and make eligibility determinations for Providence St. Joseph Health Financial Assistance. Duties and behaviors are performed in a manner that reflects Providence's mission, philosophy, and core values.

Providence caregivers are not simply valued - they're invaluable. Join our team at Revenue Cycle Business Services and thrive in our culture of patient‑focused, whole‑person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• H.S. Diploma or GED
• Two (2) or more years experience in a hospital, clinic, or healthcare business office
• Minimum of three years experience required, or proven success as a Patient Financial Advocate Associate, preferably with Providence St. Joseph Health or its Affiliates.
• Two (2) years experience in automated, computerized account follow‑up system required, preferably in Epic.

Preferred Qualifications

• Knowledge in reimbursement of health care accounts from insurance companies preferred.
• Previous experience with medical and health plan terminology

Why Join Providence?

Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time‑off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time‑off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best‑in‑class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100‑year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well‑being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Pay Range: $18.07 - $27.64 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.