Patient Financial Counselor - Clarkson Tower

Nebraska Medicine; Omaha (NE); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Tuition assistance

Clarkson College discount

Education support

Hybrid work arrangement

Job summary

Nebraska Medicine is seeking a Revenue Cycle Specialist to support hospital clinics and outpatient areas. The role focuses on verifying insurance, collecting payments, and guiding patients through financial options.

Strong communication and accuracy are essential, with 3+ years in healthcare or related fields and experience using Epic systems. Hybrid work may be possible with some in-office days; a high school diploma plus related experience is required, with opportunity for further education

Qualifications

• Minimum three years healthcare and/or insurance/third party reimbursement or equivalent customer service experience.
• High school education or equivalent is required.
• Associate degree in business, healthcare, or related field, or equivalent experience.

Responsibilities

• Serve as financial steward for patients and organization in hospital clinics and outpatient areas.
• Verify insurance eligibility and benefits, collect co-pays and set up payment plans.
• Respond to patient and insurance inquiries via phone or written correspondence.
• Complete cost estimates and navigate pre-payment and financial assistance processes.

Skills

Healthcare/insurance exp

Customer service

Verbal & written communication

MS Word & Excel

Typing 45 wpm

Education

High school diploma

Associate degree or equivalent

Tools

Epic systems

Billing software

Job description

Shift:

First Shift (United States of America)

ShiftDetails:

M-F

8am - 4:30pm

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!

Serves as a financial steward for the patient and the organization. Primary focus is hospital clinics and designated outpatient areas. Screens accounts, takes referrals, identifies patient financial needs and assists patients with requirements to meet their financial obligations to the organization. Verify insurance eligibility and benefit information, collect co-payments and facilitate identification of available coverage (to include: Medicaid, Marketplace and/or disability application) and/or financial application process. Complete cost estimates, set up payment arrangements and follow guidelines associated with pre-payment process. Provide expertise in routine third party reimbursement. Responds to insurance and patient inquiries, whether verbal or written. Will require 3 days in Office / 2 days optional remote site dependent.

Required Qualifications:

• Minimum of three years healthcare and/or insurance/third party reimbursement or three years of administrative customer service experience required.
• High school education or equivalent required.
• Associate’s degree in business administration, healthcare or related field OR equivalent combination of education/experience combined (one year of education equals one year of experience required).
• Knowledge of hospital and/or professional revenue cycle processes required.
• Ability to work with diverse customer base through effective verbal and written communication required.
• Multi-tasking and problem-solving abilities required.
• Knowledge of computer-based programs including Microsoft Word and Excel required.
• Strong verbal and written communication skills required.
• Strong organizational skills with aptitude for detail-oriented work required.
• Ability to type a minimum of 45 words per minute with 95% accuracy required.

Preferred Qualifications:

• Prior experience with both hospital and physician revenue cycle with billing and Epic systems preferred.
• Certification through hospital or professional revenue cycle organization preferred.li>
• Membership in hospital or professional revenue cycle organization preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.