Patient Financial Counselor

University of Washington Medical Center; Seattle (WA); On-site; USD 46,000 - 66,000; Full time

Benefits offered by this job

Onsite for 6 months

Hybrid work option after probation

Job summary

University of Washington Medical Center is seeking a Patient Financial Counselor to interview patients, assess insurance options, and guide them through Medicaid/financial eligibility processes. The role starts onsite with a potential switch to a hybrid schedule after probation, supporting UW Medicine’s financial relations and patient privacy practices.

You will document progress in Epic, prepare estimates, and help patients understand payment options and funding opportunities.

Qualifications

• High school diploma or GED required.
• One year of experience in a medical office setting.
• Ability to interview patients and determine insurance opportunities.

Responsibilities

• Interview patients to determine insurance opportunities.
• Complete applications for Health Care Exchange, Medicaid, Medicaid Expansion and Medicare Part D.
• Manage high volume of phone inquiries and referrals.
• Oversee UW Medicine’s Financial Assistance application process.
• Assess patient needs and verify insurance via web tools.

Skills

Communication skills

Customer service

Empathy

Attention to detail

Interpersonal skills

Phone etiquette

Education

High school diploma or GED certificate

Tools

Epic

Job description

Job Description

UW Medicine Insurance Eligibility and Financial Counseling Services Team (IECS) has an outstanding opportunity for a Patient Financial Counselor.

WORK SCHEDULE

• 100% FTE (40 hours per week)
• Monday - Friday; 8:00am - 4:30pm
• Day Shift

POSITION HIGHLIGHTS

• This is an onsite position for the first 6 months, with potential for transitioning to a hybrid work schedule upon successful completion of the probationary period
• Participate in interviewing patients to determine appropriate insurance coverage and/or Financial Assistance
• Refer uninsured patients for Medicaid/Financial eligibility screening
• Prepare estimates of fees upon request from Patient Care Consultants
• Review payment options with patients

PRIMARY JOB RESPONSIBILITIES

• Interview patients and determine appropriate insurance opportunities
• Complete applications which include Health Care Exchange, Medicaid, Medicaid Expansion, and Medicare Part D
• Manage and resolve a high volume of phone inquiries and referrals
• Manage all aspects of UW Medicine’s Financial Assistance application process
• Appropriately assess patient’s needs and potential funding and obtain and verify insurance through various web tools
• Document progress of each case in Epic notes
• Prepare price estimates and collect payments
• Demonstrate knowledge and understanding of patient privacy rights
• Maintain confidentiality of all medical, financial, or other sensitive materials in printed, electronic, or verbal form
• Access and use the minimum necessary patient-identifiable information to perform job responsibilities and duties for authorized purposes only
• Interpret hospital policies, procedures, and services to patients, patient representatives, and inter/intra-hospital departments and community facilities
• Perform work that supports patient financial relations, resolution of billing problems, and the financial assessment protocols of UW Medicine
• Perform other related duties as required

REQUIREMENTS

• High school diploma or GED certificate
• One year of experience in a medical office setting
• An equivalent combination of education and experience may substitute for stated requirements

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists, and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student, and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations, including: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum:

$22.28 hourly

Pay Range Maximum:

$31.86 hourly

Other Compensation:

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW

Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.