Patient Financial Coordinator

SynergenX Health & Wellness Clinic; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Full benefits package

Structured training

Growth opportunities

Job summary

SynergenX (including Low T Center and HerKare) is seeking an entry-level Patient Financial Coordinator to educate patients about pricing and payment options prior to their appointments. You will review coverage basics and help patients choose the best financial option, documenting selections in internal systems.

The role emphasizes financial transparency, patient preparedness, and delivering a high-touch, professional experience before the visit.

Qualifications

• Entry-level role requiring strong communication and customer service.
• Must be able to explain insurance basics in simple terms.
• Proficient with basic computer tasks.

Responsibilities

• Contact new patients daily to review pricing and financial expectations prior to appointments.
• Explain insurance basics (copays, deductibles, coinsurance) clearly.
• Review self-pay and alternative pricing options.

Skills

Communication

Customer service

Multitasking

Education

High school diploma

Tools

Outlook

Excel

Teams

Job description

Job Title: Patient Financial Coordinator (Entry-Level)
Company: SynergenX | Low T Center | HerKare
Location: Onsite – Northwest Houston, TX (77070 – 249 & Louetta)
Job Type: Full-Time | Non-Exempt
Pay: $18.50/hour
Schedule: 40 hours/week (occasional adjusted hours or weekend support as needed)

About Us

SynergenX (including Low T Center and HerKare) is a nationally recognized healthcare organization focused on hormone therapy, weight loss, and preventative wellness. We are committed to delivering a “White Glove” patient experience through compassionate care, operational excellence, and continuous improvement.

Position Overview

The Patient Financial Coordinator is an entry-level, patient-facing role responsible for proactively contacting new patients prior to their appointments to explain financial expectations, insurance coverage basics, and available payment options.

This role plays a critical part in ensuring financial transparency, patient preparedness, and a positive overall experience before the patient even walks into the clinic.

What You’ll Do

• Contact new patients daily to review pricing and financial expectations prior to appointments
• Explain insurance basics (copays, deductibles, coinsurance) in a clear, simple way
• Review self-pay and alternative pricing options
• Help patients select the best financial option for their situation
• Accurately document patient selections in internal systems
• Respond to clinic and billing team inquiries in a timely, professional manner
• Escalate complex insurance or billing questions when needed
• Deliver a high-touch, professional patient experience on every interaction

What We’re Looking For (Entry-Level Friendly)

• High school diploma or equivalent required
• Strong communication skills (phone + written)
• Customer service mindset with professionalism and empathy
• Basic computer skills (Outlook, Excel, Teams, etc.)
• Highly organized with strong attention to detail
• Ability to multitask in a fast-paced environment
• Willingness to learn healthcare insurance basics (we will train)
• Reliable, accountable, and team-oriented

Preferred (Not Required)

• Experience in healthcare, call center, front desk, or billing
• Experience with insurance verification, including eligibility, benefits, and coverage details
• Exposure to insurance concepts or patient financial discussions

What Success Looks Like

• Patients arrive informed and prepared financially
• Clear, confident communication of pricing and options
• Accurate documentation and strong follow-through
• Positive feedback from patients and internal teams

Our Core Values

• Patient Care
• Enthusiasm
• Teamwork
• Growth-Oriented
• Accountability
• Passion

Why Join Us

• Entry-level opportunity with growth potential
• Structured training and development
• Fast-growing healthcare organization
• Make a direct impact on patient experience
• Full benefits package