Patient Financial Coordinator

Everleap Fertility; Basking Ridge (NJ); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

401K Retirement

Paid Time Off

Life Insurance

Long-Term Disability

AD&D

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

IVIRMA is seeking a full-time Patient Financial Coordinator to join our Revenue Cycle team. You will explain financial options, determine insurance coverage, and educate patients on their financial obligations, while ensuring accuracy of information.

The role begins on-site with a path to a hybrid schedule after a year, including potential work-from-home days. Strong communication and multitasking are essential in a fast-paced environment.

Qualifications

• Associates degree or higher preferred.
• Proficient in Word, Excel and Outlook.
• Experience with EMR systems preferred.
• Excellent interpersonal and communication skills, with urgency.

Responsibilities

• Explain financial policies and payment procedures to patients.
• Document insurance benefits and update progress notes.
• Provide estimates of upcoming treatment liabilities.
• Receipt and allocation of payments; reconcile weekly reports.
• Respond to billing questions and follow up on outstanding balances.
• Collaborate with finance teams to clear accounts.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Interpersonal skills

Multitasking

Independent work

Communication

Education

Associate degree

Bachelor's degree preferred

Tools

EMR systems

Job description

IVIRMA is seeking a full-time Patient Financial Coordinatorto join our growing team in our Revenue Cycle department. You will be responsible for all aspects of a patients’ financial account including explaining financial information, determining insurance coverage, and educating the patients on their financial options. You will also follow up with patients and other parties to ensure accuracy and completeness of information.

Schedule

Monday-Friday 8:30am to 4:30pm

Hybrid Opportunity

This position will become hybrid typically after a year based on overall performance eventally being able to work 3 days form home.
This position is initially on-site, with the opportunity to transition to a hybrid schedule over time, typically after a year and based on overall performance. Once transitioned, the schedule may include up to three work-from-home days per week.

Responsibilities

• Conduct patient consultations to review patient obligations, answer questions related to financial policies and requirements while setting clear expectations of payment protocol
• Document patient insurance benefits and update documentation in patient progress notes using Intergy and Artemis
• Furnishing patients with estimates related to upcoming treatment.
• Collecting estimated liabilities from patients and applying payments to patient accounts. Ability to allocate payments appropriately after clearance and throughout patient’s treatment plan
• Post payments, run and compile weekly reconciliation reports to ensure all aspects of patient’s financial obligations are met.
• Demonstrate the ability to make logical and reasonable decisions regarding patient accounts to ensure quality performance and efficiency
• Ability to work and review patient accounts quickly regarding outstanding patient balances including following up with other finance teams on outstanding claims, patient insurance, patient correspondence and all other activities that lead to the success of clearing patient balances
• Respond to patient calls/correspondence regarding billing questions, financial policies, claims submission, etc.
• Other duties as assigned

Requirements

• Associates degree or higher - preferred
• Microsoft Office: Word, Excel and Outlook - required
• Electronic Healthcare Records (EMR) experience – preferred
• Excellent interpersonal, listening and communications skills, including ability to communicate accurately and concisely with a sense of urgency
• Ability to multitask
• Aptitude to work independently and demonstrate good judgmentAbility to work in a stressful environment while remaining persistent in overcoming obstacles

Benefits

IVIRMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

About IVIRMA Global

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: https://rmanetwork.com/ & https://www.ivirma.com/

COVID-19 Considerations

The health and safety of the RMA team is our priority. All employees are required to wear masks, temperatures are taken upon entry to the building, extra cleaning measures have been implemented and active prevention protocols are in place.

EEO

IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.