Patient Financial Concierge

memorialhealthcare; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Memorial Healthcare is seeking a Patient Financial Services Representative (PFSR) to greet patients and guarantors in hospital, ambulatory or medical office settings, gather demographic, financial and insurance information, and verify eligibility.

This role emphasizes exceptional customer service, compliance with notices and consent forms, and accurate handling of payments and deposits, with opportunities to support patient navigation and scheduling as needed.

Qualifications

• High School Diploma or Equivalent is required.
• No experience required; one year of related hospital/medical office or customer service experience preferred.

Responsibilities

• Provides exceptional customer service and ensures questions and concerns are addressed in a timely and courteous manner.
• May guide the patient to appropriate destination for services.
• May confirm physician and prescription orders ensuring accuracy.
• Interviews patients and guarantors to obtain necessary information, including a copy of the patient or guarantor identification card.
• Explains policies including regulatory and financial consent forms; secures all required signatures.
• Collects patient out-of-pocket responsibility per collection guidelines.
• Provides patient estimates as requested.
• Prepares and balances a daily deposit of all payment collections.
• Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active.
• Determines correct insurance filing order, if multiple insurance coverages are effective for that service.
• May perform patient discharge functions including AVS review, scheduling and referrals.
• May schedule walk-in appointments for services.
• Obtains pre-certification and authorization.

Skills

Customer service

Communication skills

Attention to detail

Organization skills

Problem solving

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare is seeking a Patient Financial Services Representative (PFSR) to greet patients and guarantors in hospital, ambulatory or medical office settings, gather demographic, financial and insurance information, and verify eligibility.

This role emphasizes exceptional customer service, compliance with notices and consent forms, and accurate handling of payments and deposits, with opportunities to support patient navigation and scheduling as needed.