Patient Financial Care Educator

Piedmont Healthcare Inc.; Atlanta (GA); Remote; USD 70,000 - 95,000; Full time

Job summary

Piedmont Healthcare Corporate is seeking an Education Programs Specialist to operationalize and maintain online training for new hires and current staff. You will collaborate with the DOE team and Operational Leaders to deploy programs and monitor quality and performance metrics.

This role is remote but requires travel to Piedmont facilities as needed to support staff development and ensure delivery excellence across the Patient Fin Care Units.

Qualifications

• Bachelor’s Degree in Health Care Administration, Business Administration or a related field is Required.
• In lieu of degree six (6) years of relevant work experience will be accepted in addition to the experience requirement Required.
• 2 years revenue cycle or call center experience, to include one (1) year training, education and/or learning and development experience Required.
• 4 years of training, education and/or learning and development experience, if no revenue cycle or call center experience, Required.
• In lieu of degree a total of eight (8) years of experience revenue cycle, contact center, or front-end physician practice, to include training, education, learning and development experience Required.
• Experience using Epic, contact center tools, online learning experience Preferred.

Responsibilities

• Operationalize and maintain education programs for online classroom setting.
• Collaborate with DOE team and Operational Leaders to deploy and deliver training to new hires and current employees.
• Monitor quality and performance metrics and use data to identify opportunities for staff development in all areas of Patient Fin Care Units.
• ROLE IS REMOTE. Travel to Piedmont facilities as needed.

Skills

Training & development

Learning & development

Revenue cycle

Call center experience

Documentation & reporting

Education

Bachelor’s Degree in Healthcare Administration or related field

Tools

Epic

Online learning platforms

Job description

Overview

Experience the advantages of real career change

Join Piedmont to move your career in the right direction. Stay for the diverse teams you’ll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You’ll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.

Responsibilities

Responsible for operationalizing and maintaining successful education programs for primarily online classroom setting. Works in collaboration with DOE team and Operational Leaders to deploy and deliver training to new hires and current employees. Also supports monitoring quality and performance metrics as assigned, keeping the leaders apprised of results, and using data and feedback to identify and develop targeted opportunities for staff development in all areas of the Patient Fin Care Units.

ROLE IS REMOTE. HOWEVER, WILL TRAVEL TO PIEDMONT FACILITIES AS NEEDED.

Qualifications

Education

• Bachelor’s Degree in Health Care Administration, Business Administration or a related field is Required or
• In Lieu of degree six (6) years of relevant work experience will be accepted in addition to the experience requirement Required

Work Experience

• 2 years revenue cycle or call center experience, to include one (1) year training, education and/or learning and development experience Required or
• 4 years of training, education and/or learning and development experience, if no revenue cycle or call center experience, Required or
• In lieu of degree a total of eight (8) years of experience revenue cycle, contact center, or front-end physician practice, to include training, education, learning and development experience Required
• Rev Cycle or related experience in contact center, clerical accounting/finance Preferred
• Patient insurance verification/authorization, liability estimation, billing/claims, basic coding, financial assistance, correspondence or patient liability collections experience Preferred
• Experience using Epic, contact center tools, online learning experience Preferred

Licenses and Certifications

• None Required

Business Unit : Company Name

Piedmont Healthcare Corporate