Patient Financial Advocate II

Guthrie; Sayre (Bradford County); Presencial; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

403(b) retirement plan

Employee assistance program

Shift differentials & premiums

PTO starts on day 1

Friendly, inclusive work family

Resumo da oferta

Guthrie is seeking a Patient Financial Representative II to manage delinquent patient accounts through work queues, in-person, mail, email, and online portals. You will communicate with patients and insurers to resolve balances, discuss financial options, and assist with financial assistance when applicable.

You will coordinate with clinical departments, review denials, rebill as needed, and ensure accurate account information while upholding FDCPA requirements.

Qualificações

• Associates degree preferred; High School diploma or equivalent required.
• Minimum of 2 years applicable, transferable work experience in healthcare financial services, collections, medical billing, or insurance regulations.
• Working knowledge of basic healthcare billing and coding; proficiency with office software and spreadsheets.

Responsabilidades

• Resolve delinquent accounts through calls, mail, email, and Guthrie’s online payment portal.
• Explain outstanding balances to patients and discuss payment options per clinic policies.
• Assess patients' financial ability and discuss financial assistance when applicable.
• Appeal denials or rebill accounts to achieve payment when possible.
• Update demographic and insurance information; file insurance and coordinate with third parties as needed.
• Refer uncollectible accounts to external collection agencies following policy guidelines.
• Provide training to staff on complex patient account questions.
• Prepare itemized bills and maintain FDCPA compliance and third-party requirements.
• Review denied or delinquent accounts and determine payment arrangements and write-offs for manager approval.
• May assist with research to resolve credits, refunds, or balance write-offs.

Conhecimentos

Customer service

Communication

Organizational skills

Attention to detail

Multi-tasking

Formação académica

Associate degree preferred

High School diploma or equivalent

Descrição da oferta de emprego

Guthrie is seeking a Patient Financial Representative II to manage delinquent patient accounts through work queues, in-person, mail, email, and online portals. You will communicate with patients and insurers to resolve balances, discuss financial options, and assist with financial assistance when applicable.

You will coordinate with clinical departments, review denials, rebill as needed, and ensure accurate account information while upholding FDCPA requirements.