Patient Financial Advocate

Firstsource Healthcare; Bradenton (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

Firstsource Healthcare seeks a Patient Financial Advocate (Associate) to help patients navigate Medicaid enrollment. The role requires deep understanding of Medicaid rules and strong communication.

You will guide applicants, collect documents, educate on benefits, and liaise with Medicaid agencies to resolve issues, while maintaining records and staying updated on policy changes.

This position emphasizes empathy, teamwork, and accuracy in a fast-paced healthcare environment.

Qualifications

• Deep understanding of Medicaid enrollment processes and regulations.
• Excellent communication and interpersonal skills with empathy.
• Ability to manage records and data entry accurately.
• Experience in patient advocacy or financial counseling preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Assist patients in understanding Medicaid eligibility and enrollment options.
• Guide patients through the application process and ensure documentation is complete.
• Educate patients about Medicaid benefits and any policy changes.
• Act as liaison between patients and Medicaid agencies to resolve enrollment issues.
• Maintain accurate records of patient interactions and enrollment status.
• Stay updated on Medicaid regulations to provide current information.
• Collaborate with healthcare providers to ensure a seamless enrollment experience.
• Participate in training to enhance Medicaid enrollment knowledge.

Skills

Medicaid enrollment

Communication skills

Data entry

Empathy

Teamwork

Education

Bachelor's degree

Healthcare financial counseling certification

Job description

Job Title: Patient Financial Advocate (Associate)

Location: Louisville, Louisville (Volume Provider) Manatee Memorial Hospital, Bradenton, FL

Job Summary:

The Patient Financial Advocate (Associate) plays a crucial role in assisting patients with their financial needs related to Medicaid enrollment. This position requires a deep understanding of Medicaid processes and regulations to effectively guide patients through the enrollment process, ensuring they receive the benefits they are entitled to. The ideal candidate will demonstrate strong communication skills, empathy, and a commitment to patient advocacy.

Responsibilities:

• Assist patients in understanding their Medicaid eligibility and enrollment options.
• Guide patients through the application process, ensuring all necessary documentation is completed accurately and submitted on time.
• Provide education to patients regarding Medicaid benefits, coverage options, and any changes in policies.
• Act as a liaison between patients and Medicaid agencies to resolve any issues or concerns that may arise during the enrollment process.
• Maintain accurate records of patient interactions and enrollment status in the system.
• Stay updated on Medicaid regulations and policies to provide accurate information to patients.
• Collaborate with healthcare providers and other stakeholders to ensure a seamless enrollment experience for patients.
• Participate in training and development programs to enhance knowledge and skills related to Medicaid enrollment.

Mandatory Skills:

• Strong knowledge of Medicaid enrollment processes and regulations.
• Excellent communication and interpersonal skills, with the ability to empathize with patients.
• Proficient in using computer systems and software for record-keeping and data entry.
• Strong problem-solving skills and the ability to handle sensitive situations with discretion.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Skills:

• Experience in a healthcare or financial advocacy role.
• Familiarity with other insurance programs and financial assistance options.
• Knowledge of healthcare regulations and compliance standards.
• Fluency in multiple languages is a plus.

Qualifications:

• Bachelor's degree in healthcare administration, social work, finance, or a related field preferred.
• Minimum of 1-2 years of experience in patient advocacy, financial counseling, or a related field.
• Certification in healthcare financial counseling or a related area is a plus.
• Strong organizational skills and attention to detail.

If you are passionate about helping patients navigate the complexities of Medicaid enrollment and possess the required skills and experience, we encourage you to apply for the Patient Financial Advocate (Associate) position.