Patient and Family Financial Advocate

Dayton Children's Hospital; Dayton (OH); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

EPIC

Professional development opportunities

Zusammenfassung

Dayton Children's Hospital is seeking a Patient and Family Financial Advocate in the Pre-Registration/Prior Authorization domain. You will guide patients through insurance benefits and potential financial responsibility at Dayton Children's - Main Campus.

Responsibilities include identifying eligibility for public assistance, acting as liaison with agencies, and ensuring precise data entry across accounts to secure proper billing outcomes.

Qualifikationen

• Proficient in customer service and data collection processes.
• Strong analytical and problem-solving abilities.
• Demonstrated ability to support, motivate, and collaborate with a team.
• Solid understanding of healthcare billing regulations, insurance processes, and compliance requirements.

Aufgaben

• Provide patients with an exceptional financial experience by helping them navigate insurance benefits and financial liability.
• Identify patients eligible for financial and social assistance from public agencies and document outcomes.
• Ensure accurate data entry for demographics and financial information to guarantee successful financial outcomes.

Kenntnisse

Customer service

Data collection

Team collaboration

Time management

Analytical reasoning

Healthcare billing regulations

Ausbildung

High School Diploma or GED

Associate’s degree preferred

Financial Advocate orientation modules completed within six months

Tools

EPIC

Jobbeschreibung

Department

Patient Access - Pre-Registration/Prior Authorization

Facility

Dayton Children's - Main Campus

Schedule

Full time

Hours

40

Job Details

Under the direction of the Pre-Service Operations Manager, the Patient and Family Financial Advocate is responsible for providing patients with an exceptional financial experience by assisting patients navigate and understand insurance benefits and potential financial liability. Financial Advocates identify patients who may be eligible for financial and social assistance from various public agencies by assessing their financial and social situations, acting as liaison between the patient and the public agencies and documenting the assessment and outcome. Financial Advocate staff ensure that all data entry is accurate including demographic and financial information for each account to guarantee the successful financial outcome of all patient services. Must demonstrate understanding of regulatory and third-party payer guidelines for outpatient and inpatient services while being familiar with managed care, Medicare and Medicaid rules regarding billing, coverage and reimbursement rules.

Department Specific Job Details

Monday-Friday

8am - 5pm

Every 4th weekend rotation

Education

• High School Diploma or GED required
• Associate’s degree is preferred
• Financial Advocate orientation modules completed within six (6) months of hire required

Experience

• Minimum of one (1) year of experience in patient access, patient accounts, customer service, or a large hospital/medical front office is required
• Two (2) or more years of experience is preferred

Required Qualifications

• Proficient in customer service and data collection processes
• Strong analytical and problem-solving abilities
• Demonstrated ability to support, motivate, and collaborate with a team
• Solid understanding of healthcare billing regulations, insurance processes, and compliance requirements
• Excellent organizational and time-management skills

Preferred Qualifications

• Medical Terminology
• EPIC