Patient Financial Access Advocate

Cancer Center of South Florida; Tampa (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

The Cancer Center of South Florida in Tampa is seeking a Patient Financial Navigator to guide patients through billing, insurance verification, and financial assistance so they can access required care. You will coordinate with Revenue Cycle, Pharmacy Services, and Front Desk to explain costs and secure needed authorizations.

Ideal candidates have 3+ years in medical billing or patient financial counseling, with EPIC proficiency and knowledge of copay cards, grants, and reimbursement policies.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum 3 years experience in medical billing, insurance verification, or patient financial counseling.
• Experience with EMR systems (e.g., EPIC) and knowledge of insurance benefits, prior authorizations, and financial assistance programs.

Responsibilities

• Collaborates with Revenue Cycle, Pharmacy Services, and Front Desk teams to align on patients’ financial plans.
• Ensure timely processing of medication refill requests and report any issues or late deliveries to management.
• Coordinates access to financial assistance, copay support, and grant programs for eligible patients.
• Obtains and verifies required signatures for all financial assistance documentation.
• Meets with patients (in person or virtually) to explain out-of-pocket responsibilities prior to treatment.
• Responds promptly to patient and staff related financial assistance inquiries regarding billing, insurance, or treatment financial obligations.
• Communicates with third-party vendors to resolve patient account issues.
• Flags potential insurance coverage issues to Pharmacy Services to avoid delays in care.
• Assists in maintaining proper documentation and workflows related to patient financial support.
• Provides coverage for other financial navigators as needed to ensure uninterrupted support.

Skills

Health insurance processes

Financial assistance programs

EMR documentation and patient accounts

Education

High school diploma or equivalent

Associate degree in healthcare administration or related field preferred

Tools

EPIC

Patient accounting software

Job description

The Cancer Center of South Florida in Tampa is seeking a Patient Financial Navigator to guide patients through billing, insurance verification, and financial assistance so they can access required care. You will coordinate with Revenue Cycle, Pharmacy Services, and Front Desk to explain costs and secure needed authorizations.

Ideal candidates have 3+ years in medical billing or patient financial counseling, with EPIC proficiency and knowledge of copay cards, grants, and reimbursement policies.