Patient & Family Concierge Oncology

UPMC; Pittsburgh (Allegheny County); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Tuition reimbursement up to $6,000 per

Total Rewards package

Modern equipment and technology in use

Job summary

UPMC Mage-Womens Hospital is seeking a Full Time Patient & Family Concierge to support the Oncology department. The role focuses on compassionate service to patients, families and staff, coordinating tests and procedures, and ensuring a smooth patient flow within the 28-bed oncology unit.

You will assemble meals, maintain clean spaces, replenish supplies, and deliver items to units while maintaining clear unit communications and assisting visitors and clinicians.

Qualifications

• General, compassionate service to staff, patients, families and visitors.
• Accurate coordination of patient tests and procedures.

Responsibilities

• Assemble and serve meals according to diet orders and patient needs.
• Clean, remove trash, organize patient rooms and public areas.
• Replenish supplies and deliver equipment, medication and materials to patient units.
• Maintain par levels and accurate unit communications, answer phones, paging and messages.

Job description

At UPMC Magee-Womens Hospital, we are more than a hospital — we are a trusted partner in every stage of a woman’s life. From groundbreaking research and advanced treatments to compassionate, personalized care, Magee has been a leader in women’s health for generations. Whether welcoming new life, supporting complex health needs, or guiding patients through every milestone, our experts combine innovation with empathy to deliver care that inspires confidence and comfort. UPMC Magee is honored to have been designated as a Magnet-designated hospital – twice! At Magee, we don’t just treat patients — we care for people, families, and futures. Join us and be part of a team that’s shaping the future of women’s health.

UPMC Magee-Womens Hospital is seeking a Full Time Patient & Family Concierge to support the Oncology department!

5800 is a 28-bed medical and surgical oncology unit caring for a variety of oncology patients but specializing in gynecological cancer treatments and surgical procedures such as hysterectomies, mastectomies, Syed implants, and free flap/TRAM flap transplants. Many of our patients are admitted to receive chemotherapy, and some may require chemo desensitization. On our unit, we work with negative pressure rooms, disability/bariatric rooms featuring motorized lifts, and telemetry monitors. We consider strong teamwork to be central to our success on 5800 and vital to caring for our patients, and we boast a staff with a wide range of experience.

What can you Expect as a Patient & Family Concierge?

The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to staff members, patients, families, and visitors during their stay within the hospital. This role assists with all communications regarding the department, accurately updates and maintains patient flow process and coordinate patient tests and procedures.

Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment. Replenishes supplies as needed. Orders unit specific supplies and equipment. Delivers supplies, equipment, medication and other materials to the patient units.

You will maintain par levels for designated supplies and forms including down time folders, maintain accurate unit communication including, but not limited to, promptly answering telephones, activating the paging system, facilitating timely faxing, distributing patient and unit mail, greeting and assisting visitors, physicians, and other staff members.

How does UPMC Support our Employees?

UPMC is committed to investing in our employees – financially, personally, and professionally –starting on day one of your career. From tackling student loans to advancing your career later in life, UPMC is the partner you need to succeed and thrive in your career.

Here are a few examples of how we support our employees:

• Tuition reimbursement of up to $6,000* per academic year at any accredited institution, available to employees and their dependents (*amount varies based on job title and status)
• An incomparable Total Rewards package
• Top clinicians, leading researchers, and the most modern equipment and technology in health care today

Shifts/Hours:

This role will work from 7am to 7pm and 7pm to 7am. This role will work rotating holidays and weekends. *Hours are subject to change based on business needs.