Patient Experience & Wellness Concierge

thejointchiropractic

Norwalk (CT)

On-site

USD 25,000 - 28,000

Part time

14 days+

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Benefits offered by this job

Bonus

Career growth within The Joint network

Job summary

The Joint Chiropractic is seeking a Front Desk Coordinator – Part-Time in Norwalk, CT. This customer-facing role supports patient experience, front desk operations, and clinic growth in a fast-paced retail healthcare setting.

You will greet patients, schedule appointments, present wellness plans, and help convert visitors into members while collaborating with chiropractors. Starting pay is $18–$20 per hour plus bonus, with flexible Monday–Saturday evenings and opportunities for growth within The

Qualifications

High school diploma or equivalent required.
Minimum one year of customer service and sales experience.
Strong phone, computer, and multitasking skills.
Energetic, motivated, and confident in a goal-driven environment.
Positive attitude with a team-oriented mindset.
Must be able to stand/sit for long periods and lift up to 50 pounds.
Office management or marketing experience is a plus.

Responsibilities

Greet and check in patients, providing a friendly and professional first impression.
Manage the flow of patients through the clinic in a timely, organized manner.
Present and sell wellness plans and memberships confidently.
Support the clinic’s sales goals by converting new and returning patients into members.
Answer phone calls and assist with appointment scheduling.
Re-engage inactive members and maintain up-to-date patient records using POS software.
Assist with clinic marketing efforts and community outreach.
Maintain a clean, organized front desk and clinic environment.
Collaborate with team members and chiropractors to ensure a positive patient experience.