Patient Experience Systems Lead (Remote)

Compass Group USA; The Woodlands (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Crothall Healthcare, a Compass Group USA company, seeks a System Patient Experience Manager to coordinate activities with leadership and drive patient satisfaction. You will monitor metrics, support account retention, and ensure timely responses to surveys and initiatives.

Ideal candidates have strong organizational and coaching skills, experience in healthcare services, and the ability to work with hospital committees and on-site teams to meet goals.

Qualifications

• HS diploma/GED or equivalent; 4 year degree preferred.
• 2-3 years in-servicing experience in customer service training.
• Hospitality and healthcare experience preferred.
• 3-4 years service-oriented operations experience.

Responsibilities

• Tracks financial incentives, penalties, and reporting tied to patient satisfaction performance for unit.
• Maintains and supports client satisfaction to ensure account retention.
• Administers required client surveys and responds in a timely and effective manner.
• Monitors and ensures compliance with patient satisfaction initiatives.
• Assists in developing and monitoring department patient satisfaction action plans.
• Participates in hospital committees and communicates patient experience updates.
• Ensures compliance with CMS, JCAHO and other regulators.
• Promotes patient satisfaction progress and marketing success.
• Works with on-site management to reach operational goals.
• Prepares development and training plans for patient satisfaction success.

Skills

Excellent organizational skills

Coaching

Leadership

Multitasking

Training

Initiative

Flexibility

Education

HS diploma/GED or equivalent

4 year degree preferred

Tools

Microsoft Office

Job description

Crothall Healthcare, a Compass Group USA company, seeks a System Patient Experience Manager to coordinate activities with leadership and drive patient satisfaction. You will monitor metrics, support account retention, and ensure timely responses to surveys and initiatives.

Ideal candidates have strong organizational and coaching skills, experience in healthcare services, and the ability to work with hospital committees and on-site teams to meet goals.