Patient Experience Consultant

Texas Health Resources; Arlington (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Mentorship program

Training resources

Job summary

Texas Health Resources in Arlington, TX is seeking a Patient Experience Consultant to enhance service quality across the health system. This hybrid role requires 80% local travel to THR locations and a 40-hour work week in days, based at the Arlington site with some travel flexibility.

You will serve as a knowledge and change agent, coaching facilities, coordinating training, and reporting progress toward patient experience goals while partnering with executives and frontline teams.

Qualifications

• 3 Years Experience consulting or coaching evidence-based best practices in patient experience in a health care setting with demonstrated results in improving and sustaining patient satisfaction scores.
• Excellent communication and presentation skills with wide stakeholder interaction.
• Ability to travel locally to Texas Health Resources facilities (80% travel).

Responsibilities

• Serves as knowledge, quality and process expert on patient experience improvement.
• Plans and provides training, coaching and observation across the organization.
• Prepares and presents oral and written reports on progress toward patient experience goals.
• Identifies priorities from data analysis and reports findings to key stakeholders.

Skills

Communication skills

Presentation skills

Stakeholder management

Project management

Education

Bachelor's Degree in Business/Healthcare or related field

Job description

Patient Experience Consultant

Work Location: Texas Health Corporate, 612 E. Lamar Blvd., Arlington, TX 76011

Work Hours: Full Time Days (8:00am-5:00pm) for 40 hrs/week (Hybrid work allowed at manager's discretion)

This is a hybrid position, with at least 80% local travel to THR locations

• Hybrid Position
• Gain a sense of accomplishment by contributing to a teamwork environment.
• Receive excellent mentorship, comprehensive training, and dedicated leadership resources.

26009320

Patient Experience Consultant

Bring your passion to Texas Health so we are Better + Together

Work Location: Texas Health Corporate, 612 E. Lamar Blvd., Arlington, TX 76011

Work Hours: Full Time Days (8:00am-5:00pm) for 40 hrs/week (Hybrid work allowed at manager's discretion)

This is a hybrid position, with at least 80% local travel to THR locations

Department Highlights

• Hybrid Position
• Gain a sense of accomplishment by contributing to a teamwork environment.
• Receive excellent mentorship, comprehensive training, and dedicated leadership resources.

What You Will Do

Serves as knowledge, quality and process expert on patient experience improvement. Acts as point of contact for facilities and responds to patient experience inquiries related to measures, analysis, support and interventions. Plans and provides training, expert coaching and observation, knowledge assessment, and skill validation in patient experience improvement for all levels of the organization. Communicates all requirements and commitments for each project. Prepares and presents both oral and written reports and presentations on the progress of the facilities in meeting their patient experience goals. Aids in monitoring, reporting and analyzing patient experience data in order to identify priorities and opportunities for improvement, and reporting on findings to key stakeholders. 60%

Serves as a change agent on patient experience. Partners with directors and other coaches to establish and sustain Texas Health's patient experience strategic plan. Adopts a proactive approach to identify risk to plan success. Develops and organizes tools, processes and procedures that can be utilized across the system to ensure positive patient experiences. In collaboration with Patient and Family Experience leadership, interfaces with key leadership constituencies to help drive system performance. Applies evidence based knowledge of performance improvement, survey instruments and methodology to work. 15%

Leads, facilitates, or participates in facility patient experience teams and improvement activities as assigned or approved by director. Supports other teams' work in relation to patient experience outcomes, and supports integration of process improvements across system. 20%

Other duties and functions as may be assigned. 5%

What You Need

Education

Bachelor's Degree Business, health care, or related field. Req

Experience

3 Years Experience consulting or coaching evidence-based best practices in patient experience in a health care setting with demonstrated results in improving and sustaining patient satisfaction scores. Req

Skills

Must have excellent communication and presentation skills - written and oral; communicating in an open, honest and objective manner. Excellent interpersonal skills, with the ability to interact effectively with a wide variety of stakeholders (including front line staff, senior management, department leaders, clinical staff and physicians) to creatively solve problems, guide and influence people, effectively manage time, operate as a self-starter by being proactive and assertive. Ability to develop and maintain a high level of expertise in the concepts, practice and evolution of service excellence by serving as a trusted subject matter expert and change agent. Ability to manage multiple projects and meet multiple deadlines with excellent organizational and project management skills and a strong attention to detail. Demonstrated experience in patient satisfaction data analysis, report preparation with the ability to deliver effective professional presentations to various groups in order to help motivate and inspire improvement. Requires knowledge of H-CAHPS, CG-CAHPS, and other such patient experience surveys in the public domain that impact public reporting and value-based reimbursement. Strong computer literacy and software experience - Word, PowerPoint, Excel, Adobe Acrobat. Ability to travel to all entity locations throughout the geographic service area covered by Texas Health Resources.

Supervision

Individual Contributor

ADA Requirements

Working Outdoors 67% or more

Working Indoors 67% or more

Physical Demands

Sedentary

Travel Requirements

Local 80%