Patient Experience Specialist I

Atlantic Vision Partners; Aylett (VA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Paid Time Off & Holidays

Life & Disability Insurance

Tuition Reimbursement

Continuing Education Support

Certification Sponsorship

Employee Eyewear Discounts

Referral Bonus Opportunities

Job summary

AVP•SEES Group in Virginia is seeking a reliable Patient Experience Specialist I to welcome patients, handle calls, and manage patient check-ins and check-outs with empathy and accuracy.

You will schedule appointments, verify records and insurance, process payments, and support daily reconciliations while upholding HIPAA and safety standards.

The role offers paid training, benefits, and opportunities to grow within a large eye care network.

Qualifications

• Clear communication and interpersonal skills are essential for patient interactions.
• Healthcare or service industry experience is valued.
• Empathy and attention to patient needs are critical.
• Strong organizational skills and ability to prioritize tasks.
• Demonstrated computer literacy and accuracy in data entry.

Responsibilities

• Answer calls on a multi-line system and respond to inquiries promptly.
• Register patients and verify records for accuracy and completeness.
• Verify personal and insurance information for services and procedures.
• Schedule and reschedule appointments as needed.
• Process payments and conduct daily cash reconciliation.
• Support management with additional duties as required.

Skills

Communication skills

Customer service

Typing proficiency

Computer literacy

Teamwork

Empathy

Education

High School diploma or GED

Associate degree preferred

Job description

Description

Who We Are

At AVP•SEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care.

Our Mission

To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.

Why Join Us?

Paid Training & Career Development

Growth & Advancement Opportunities

Supportive Team Environment

Competitive Benefits Package

Tuition Reimbursement Opportunities

Employee Eyewear Discounts

Referral Bonus Program

Make a Meaningful Difference Every Day

About the Role

We are seeking a reliable and detail-oriented Patient Experience Specialist I to join our eye clinic. Responsibilities include welcoming clients, managing calls, and efficiently handling patient check-ins and check-outs. The ideal candidate possesses strong computer skills, typing proficiency, and a passion for creating positive patient experiences through empathy.

What You’ll Do

Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously

Register patients and verify patients’ records are up-to-date and accurate

Verify personal and insurance information for services and procedures

Schedule appointments and procedures

Reschedule missed appointments and cancellations

Process medical record requests

Collect and process payments from patients

Conduct daily reconciliation of cash reports and monies collected

Complete other functions as requested by management

Requirements

What You Bring

Strong communication, outgoing, and positive interpersonal skills

Healthcare and service industry experience preferred

Empathetic personality with attention to patient’s needs

Strong organizational skills with attention to detail; ability to prioritize tasks

Ability to work as a team member and uphold organizational standards and values

Demonstrated computer literacy REQUIRED

Excellent judgment, dependability, and diligence

Demonstrated high ethical standards and integrity

Demonstrated accuracy and thoroughness; monitors own work to ensure quality

Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy, and diplomacy

Professionalism: displays positive outlook and pleasant manner, does not instigate, or participate in office gossip or negativity, keeps commitments, dresses appropriately, and is well-groomed

Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolve conflicts, inspire the trust of others, and treat patients and coworkers with respect

High School diploma or GED, associate degree preferred

Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)

Pay & Benefits

Compensation

Pay Range: $16hr-$21hr

Actual compensation is determined based on qualifications, experience, certifications, internal equity, and business needs.

Benefits May Include:

• Medical,Dental & Vision Insurance
• 401(k)
• Paid Time Off & Holidays
• Life & Disability Insurance
• Tuition Reimbursement
• Continuing Education Support
• Certification Sponsorship
• Employee Eyewear Discounts
• Referral Bonus Opportunities

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation.

• Ability to remain stationary for extended periods
• Frequent use of hands, fingers, and computer equipment
• Ability to communicate effectively with patients and team members
• Ability to occasionally lift, carry, push, or pull up to 25 pounds

Compliance Requirements

• Annual compliance training is required.
• Compliance with HIPAA, OSHA, and company policies is required.
• Background screening may be required based on position.
• Drug screening may be required based on position and location.

Equal Employment Opportunity

AVP•SEES Group is an Equal Opportunity Employer committed to fostering an inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to any protected characteristic under federal, state, or local law.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required for the position.