Patient Experience Specialist - Front Desk

Forefront Dermatology; Beck (MO); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health insurance

HSA with match

Paid time off

Life insurance

Disability insurance

Additional life insurance

Critical illness insurance

401K with company match

Profit sharing

Employee discounts

Job summary

Forefront Dermatology in Arnold, MO seeks a Patient Service Representative to handle front desk duties, patient check-in, and insurance verification. You will work with a fast-paced team to maintain patient flow and accurate records in the electronic health system.

The role requires a high school diploma and customer-focused communication skills. Experience with medical offices and typing speed are a plus, with opportunities for growth and benefits in a supportive environment.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of recent medical office experience or in a similar capacity is preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Must possess excellent customer service, communication and organizational skills.
• Ability to operate standard office equipment.
• Ability to type a minimum of 40 wpm is preferred.
• Must possess attention to detail.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to respond positively to constructive feedback and direction from supervisors.
• Must demonstrate professional appearance and manner at all times.
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
• Ability to maintain confidentiality of information.

Responsibilities

• Performs opening and closing clinic duties.
• Greets patients, checks in for appointments and verifies insurance.
• Scans documents into electronic health record.
• Maintains tidiness of waiting area and reception counter throughout the day.
• Checks schedules for added, canceled and no-show appointments throughout the day.
• Schedules follow up appointments as needed.
• Responds to designated tasks in the electronic health record.
• Orders clinic office supplies.
• Sells and tracks cosmetic products.
• Distributes mail.
• Prepares for next day scheduled appointments.

Skills

Medical office experience

Computer skills

Customer service

Communication skills

Organizational skills

Office equipment

Typing 40 wpm

Attention to detail

Multi-tasking

Team player

Feedback-oriented

Education

High school diploma

Tools

Electronic health records (EHR)

Job description

Forefront Dermatology in Arnold, MO seeks a Patient Service Representative to handle front desk duties, patient check-in, and insurance verification. You will work with a fast-paced team to maintain patient flow and accurate records in the electronic health system.

The role requires a high school diploma and customer-focused communication skills. Experience with medical offices and typing speed are a plus, with opportunities for growth and benefits in a supportive environment.