Patient Experience Specialist

Columbus Oncology Associates, Inc.; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Columbus Oncology and Hematology Associates is seeking a Patient Experience Specialist to be the first point of contact for all incoming calls. You will communicate professionally with internal and external customers and transfer calls accurately and efficiently.

Responsibilities include handling scheduling, monitoring no-shows, coordinating with departments, light medical record indexing, and supporting referral processes.

Qualifications

• At least one year in customer service.
• At least one year in a medical office.
• Oncology experience preferred.

Responsibilities

• Answer telephones, screen and transfer calls to the appropriate recipient quickly and efficiently.
• Critically think and identify emergent calls and route to the appropriate team member.
• Communicate as needed with multiple departments to ensure appropriate workflows are being used and chart documentation in a timely manner.
• Light patient (re)scheduling.
• Monitor “no show” appointments and ensure appropriate communication occurs.
• Monitor the Ontada Health patient portal.
• Light medical record indexing of patient registration documents.
• Support team with closing of the referral loops.
• Research return mail correspondence.
• Operating knowledge and daily maintenance of fax, printer, and copy machines.
• Assist with special projects as assigned.

Skills

Customer service

Medical office experience

Oncology experience

Verbal communication

Tools

Outlook

Word

Excel

EMR

Practice Management Systems

Job description

Patient Experience Specialist is the first point of contact for all incoming calls to Columbus Oncology and Hematology Associates. The Patient Experience Specialist is expected to communicate professionally with both internal and external customers while accurately and efficiently handling their call transfers.

Essential Duties and Responsibilities:

• Answer telephones, screen and transfer calls to the appropriate recipient quickly and efficiently
• Critically think and identify emergent calls and route to the appropriate team member
• Communicate as needed with multiple departments to ensure appropriate workflows are being used and chart documentation in a timely manner
• Light patient (re)scheduling
• Monitor “no show” appointments and ensure appropriate communication occurs
• Monitor the Ontada Health patient portal
• Light medical record indexing of patient registration documents
• Support team with closing of the referral loops
• Research return mail correspondence
• Operating knowledge and daily maintenance of fax, printer, and copy machines
• Assist with special projects as assigned

Experience Qualifications:

• At least one year in customer service
• At least one year in a medical office
• Oncology experience preferred

Other Qualifications:

• Excellent verbal, written, and interpersonal skills
• Excellent customer service skills
• Moderate computer skills including:
  • Microsoft Office Applications (Outlook, Word, Excel)
  • EMR (Electronic Medical Records)
  • Practice Management Systems

ColumbusOncology Associates is an Equal Opportunity Employer and proudly a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.