Patient Experience & Scheduling Specialist

Cleveland Clinic; North Canton (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic’s Mercy Hospital Urgent and Outpatient Care in North Canton seeks a Patient Service Specialist to deliver patient-first experiences and support across registration, scheduling, and coordination duties. You will engage with patients, families and interpreters to ensure smooth visits and accurate records.

The role requires handling telephone triage, insurance verification, and co-pay collection while maintaining confidentiality and exceptional service in a fast-paced hospital

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree
• Ability to perform basic math sufficient to process insurance co-pays
• Working knowledge of PC window applications

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure outstanding patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Process the workflow for the day.
• Potentially participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.

Skills

Customer service

Patient registration

Phone triage

MyChart/Appointment Pass

Education

Bachelor’s Degree

Associate’s Degree

High School Diploma or GED

Job description

Cleveland Clinic’s Mercy Hospital Urgent and Outpatient Care in North Canton seeks a Patient Service Specialist to deliver patient-first experiences and support across registration, scheduling, and coordination duties. You will engage with patients, families and interpreters to ensure smooth visits and accurate records.

The role requires handling telephone triage, insurance verification, and co-pay collection while maintaining confidentiality and exceptional service in a fast-paced hospital