Patient Experience & Scheduling Specialist

Hillsboro Medical Center; Hillsboro (OR); On-site; USD 41,000 - 56,000; Full time

Job summary

Hillsboro Medical Center seeks a friendly Medical Receptionist to be the first point of contact for patients, check them in and out, and coordinate appointments using our EMR system.

You will verify insurance, collect payments, handle calls, and route requests to the appropriate staff, all while delivering outstanding customer service.

This role requires multitasking, attention to detail, and professional communication to support the clinic's daily operations.

Qualifications

• High school diploma or GED preferred/required.
• Prior medical clinic experience is preferred.
• Experience using an EMR system is preferred.

Responsibilities

• Greet and check in/out patients.
• Operate multi-line telephone system and route calls.
• Enter patient information into computer system.
• Schedule new and established patient appointments in EMR.
• Verify insurance and collect co-payments.
• Process referrals and authorization requests.
• Maintain organized front desk area and balance cash drawer.

Skills

Customer service

Multitasking

Communication skills

Telephone skills

Education

High school diploma or GED

Tools

EMR software

Scheduling software

Computer skills

Job description

Hillsboro Medical Center seeks a friendly Medical Receptionist to be the first point of contact for patients, check them in and out, and coordinate appointments using our EMR system.

You will verify insurance, collect payments, handle calls, and route requests to the appropriate staff, all while delivering outstanding customer service.

This role requires multitasking, attention to detail, and professional communication to support the clinic's daily operations.