Patient Experience & Scheduling Coordinator

Medical University of South Carolina; Summerville (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

The Medical University of South Carolina invites applicants for an hourly Registration Clerk role in Summerville. You will greet patients, collect demographic and insurance information, and manage the pre-registration and registration workflow to improve clinic efficiency and patient experience.

Responsibilities include confirming insurance, collecting co-pays, processing forms, and ensuring confidentiality.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service experience.
• Experience with hospital information systems preferred.

Responsibilities

• Obtain and update demographic and insurance information for all patients.
• Meet standard productivity metrics while performing the pre-registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.

Skills

Customer service

Scheduling

Communication

Education

High school diploma or GED

1 year customer service experience

Tools

Hospital information systems

Word processing

Job description

The Medical University of South Carolina invites applicants for an hourly Registration Clerk role in Summerville. You will greet patients, collect demographic and insurance information, and manage the pre-registration and registration workflow to improve clinic efficiency and patient experience.

Responsibilities include confirming insurance, collecting co-pays, processing forms, and ensuring confidentiality.