Patient Experience & Sales Coordinator

The Joint Chiropractic; Lubbock (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Paid Time Off

Complimentary chiropractic care

Paid Training

Career growth opportunities

Job summary

The Joint Chiropractic in Lubbock, Texas is seeking a Patient Experience & Sales Coordinator. This position involves greeting patients, managing clinic operations, and selling wellness plans in a fast-paced healthcare setting. The ideal candidate has customer service and sales experience and a positive, team-oriented attitude. Compensation includes starting pay of $15 per hour plus performance-based bonuses, paid time off, and complimentary chiropractic care.

Qualifications

• 1+ year of customer service and sales experience preferred.
• Strong phone, computer, and multitasking skills required.
• Must be able to lift up to 50 pounds and stand/sit for long periods.

Responsibilities

• Greet and check in patients with a friendly impression.
• Manage patient flow through the clinic effectively.
• Sell wellness plans and membership packages.
• Answer calls and assist with appointment scheduling.
• Maintain a clean and organized front desk environment.

Skills

Customer service

Sales

Multitasking

Phone skills

Team spirit

Education

High school diploma or equivalent

Job description

Patient Experience & Sales Coordinator – Full Time/Part Time

Location: Lubbock, Texas

Position Summary

We are seeking a goal-oriented, proactive, and service-minded Wellness Coordinator to join our team. This customer-facing role plays a key part in patient experience, front office operations, and clinic growth. If you’re passionate about health and wellness, love helping people, and thrive in a fast-paced retail healthcare setting, this is the opportunity for you.

Key Responsibilities

• Greet and check in patients, providing a friendly and professional first impression
• Manage the flow of patients through the clinic in a timely, organized manner
• Present and sell wellness plans and membership packages confidently and accurately
• Support the clinic’s sales goals by converting new and returning patients into members
• Answer phone calls and assist with appointment scheduling and patient inquiries
• Re‑engage inactive members and maintain up-to-date patient records using POS software
• Assist with clinic marketing efforts and community outreach
• Maintain a clean, organized front desk and clinic environment
• Collaborate with team members and chiropractors to ensure a positive patient experience

Qualifications

• High school diploma or equivalent required
• Minimum one year of customer service and sales experience preferred
• Strong phone, computer, and multitasking skills
• Energetic, motivated, and confident in a goal-driven environment
• Positive attitude with a team-oriented mindset
• Must be able to stand/sit for long periods and lift up to 50 pounds
• Office management or marketing experience is a plus

Schedule

This role requires availability Monday - Friday 9:00a - 7:00p, Saturday 9:00a - 4:00p, and Sunday 11:00a - 4:00p.

Compensation and Benefits

• Starting pay: $15 per hour + Performance-based Bonus
• Paid Time Off
• Complimentary chiropractic care
• Closed all major Holidays
• Paid Training
• Opportunities for career growth within The Joint network

Business Structure

You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary.