Patient Experience Representative - Immunology Call Center

Boston Children's Hospital; United States; Hybrid; USD 27,000 - 41,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Boston Children's Hospital is seeking a Patient Experience Representative to support administrative operations and front desk services for the Immunology department. You will coordinate services to patients and families to ensure the best possible experience, and may rotate to greet patients and visitors.

Responsibilities include scheduling, handling calls, reconciling payments, and collaborating with financial counseling.

Qualifications

• Prior customer service or administrative experience preferred.
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

Responsibilities

• Coordinate patient encounters and scheduling.
• Provide front desk support and greeting for patients and families.
• Handle calls, messages, and triage routine inquiries.
• Reconcile payments and assist with deposits in hospital systems.
• Facilitate communication with Financial Counseling.

Skills

Customer service

Communication

Empathy

Education

High school diploma

Bachelor’s degree preferred

Job description

Job Posting Description

Position Summary:

As a Patient Experience Representative you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department.

Key responsibilities

• Patient Encounter Management:
• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patients encounter
• Customer Service
• May be required to rotate to front desk, greeting and directing patients, families and visitors
• Monitoring daily schedule and coordinating flow with clinicians/supervisors
• Answering, screening, and routing telephone calls.
• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Administrative:
• Providing routine clerical support as needed
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
• Facilitating and directing communication with Financial Counseling

Minimum qualifications

Education

• A high school level of education required, bachelor’s degree preferred

Experience

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates, BCH temps or agency temps).

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

40

Pay Range

$19.83-$29.49 Hourly

Office/Site Location

Boston

Job Posting Category

Administration

Remote Eligibility

Part Remote/Hybrid