Patient Experience Representative I - Weymouth (onsite)

Boston Children's Hospital; Weymouth (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Patient Experience Representative to enhance patient interactions and streamline administrative processes. This role involves managing patient schedules, providing exceptional customer service, and collaborating with diverse teams to improve overall patient experience. With a focus on empathy and effective communication, you will play a crucial role in ensuring smooth operations within the hospital. The organization offers a supportive work environment with competitive compensation and comprehensive benefits, making it an ideal place for individuals passionate about healthcare and patient care.

Benefits

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Generous Time Off

403(b) Retirement Plan

Pension

Tuition Reimbursement

Discounted T-Passes

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• Ability to communicate effectively and provide empathy.

Responsibilities

• Manage patient encounters and schedules effectively.
• Provide positive customer service and administrative support.
• Contribute to process improvement initiatives.

Skills

Effective Communication

Customer Service

Interpersonal Skills

Education

High School Diploma or GED

Bachelor's Degree

Job description

Job Posting Description

At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions
(Not eligible for internal applicants)

This position is 100% onsite in Weymouth.
Required Schedule: Monday - Friday 8:30am - 5pm

The Patient Experience Representative will be responsible for:

• Patient Encounter Management:
  • Provides positive and effective customer service that supports unit operations.
  • Collaborates with referring providers and practices.
  • Obtains required authorizations to compile patient and staff schedules.
  • Schedules patients and supports the patient encounter
• Check In / Check Out:
  • Greets and directs patients, families and visitors.
  • Monitors daily schedule and coordinates flow with clinicians /supervisor.
  • Reconciles payments and prepares deposits, provides record of transactions in Hospital systems
  • Facilitates and directs communication with Financial Counseling.
• Administrative:
  • Maintains personal calendars for physician/supervisor(s).
  • Schedules meetings, programs and events.
  • Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.
  • Provides routine clerical support as needed.
• Process Improvement:
  • Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.
  • Assists in implementing change in internal systems and procedures.

To qualify, you must have:

• High School Diploma or GED required. Bachelor's degree preferred
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Ability to work with diverse internal and external constituencies.

BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.

Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.