Patient Experience Representative I - Weymouth (onsite)

Boston Children's Hospital; Weymouth (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Boston Children's Hospital is seeking an entry-level Patient Experience Representative I for their Weymouth location. The role focuses on delivering exceptional customer service to enhance patient experiences, handling administrative tasks, and coordinating patient flow. Competitive pay and benefits are offered, including a sign-on bonus for full-time positions.

Benefits

Sign-on Bonus of $2,000

Flexible schedule

Health, vision, and dental insurance

Generous time off

Retirement Savings plan

Pension

Tuition Reimbursement

Discounted rates on T-passes

Qualifications

• Basic customer service and computer skills required.
• Ability to communicate effectively both orally and in writing.
• Demonstrated attention to detail and accuracy.

Responsibilities

• Provides positive and effective customer service to patients and families.
• Schedules patient encounters and assists with administrative functions.
• Collects patient demographics and manages routine inquiries.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Patient Experience Representative I - Weymouth (onsite)

Join to apply for the Patient Experience Representative I - Weymouth (onsite) role at Boston Children's Hospital

Patient Experience Representative I - Weymouth (onsite)

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Join to apply for the Patient Experience Representative I - Weymouth (onsite) role at Boston Children's Hospital

• PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions
  
  

• PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions
  
  

(Not eligible for internal applicants)

This position is 100% onsite in Weymouth.

Required Schedule: Monday – Friday 8:30am – 5pm

Position Summary/ Department Summary

Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.

Responsibilities

Key Responsibilities:

• Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues
• Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal
• Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers
• Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience
• Prepares for and attends shift handoffs and team huddles
• Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed
• Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments
• Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications
• Collects co-payments, reconciles deposits, and provides accurate records in hospital systems
• Transcribes treatment and billing data; communicates with other departments for clinical and administrative services
• Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required
• Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations
• Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records
• Processes prescription refills, letters, and external requests
• Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently
• Participates in process improvement initiatives and supports internal changes to systems and procedures
  
  

Education

Minimum Qualifications

• High School Diploma/ GED
  
  

Experience:

• No healthcare experience required - Basic customer service and computer skills.
• Makes use of customer service knowledge to assist patients and families in resolving problems.
• Conveys a positive demeanor when interacting with patients, families, and coworkers.
• Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.
• Ability to work with diverse internal and external constituencies.
• Demonstrates the ability to pay attention to detail and accuracy.
  
  

BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care, IT Services and IT Consulting, and Research Services

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