Patient Experience Representative

MultiCare; Washington; On-site; USD 41,000 - 58,000; Full time

Job summary

MultiCare Rockwood Clinic in eastern Washington seeks a Patient Experience Representative II to streamline patient check-in, scheduling, and referrals in an ambulatory clinic setting. You’ll be a key first contact, supporting the clinic team to ensure smooth patient flow and accurate appointment processing.

Ideal candidates will have a high school diploma (associates preferred) and experience in clerical or medical settings.

Qualifications

• High school graduate or equivalent education/work experience.
• Associates degree preferred.
• One year of experience in the medical field, or 2 years of clerical experience in a non‑medical field.
• Two years medical experience preferred.

Responsibilities

• Check out patients and collect information at the front desk.
• Schedule appointments and manage referrals within ambulatory clinics.
• Collaborate with clinic team to ensure smooth patient flow and accurate documentation.

Skills

Clerical experience

Medical experience

Patient scheduling

Education

High school diploma or equivalent

Associates degree preferred

Job description

Join a team that shares your calling At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: Full Time Opportunities Available, Shift: Day, Schedule: Varied

This role applies to any openings available in our Primary Care Division which includes Family Medicine, Internal Medicine, Pediatrics and Anticoagulation.

Possible Locations: Downtown Spokane, Northpointe, and Spokane Valley

Position Summary

The Patient Experience Representative II is a crucial role in enhancing the patient experience, and is responsible for primarily checking out patients, scheduling, and referrals within an ambulatory clinical setting. This is a clerical role that is the first line representative to patients presenting to the clinic. This position works as a team member of the clinic to help ensure the success of the clinic.

Requirements

High school graduate or equivalent education/work experience. Associates degree preferred. One year of experience in the medical field, or 2 years of clerical experience in a non‑medical field. Two years medical experience preferred.

About Rockwood Clinic

MultiCare Rockwood Clinic is one of the region’s largest outpatient diagnostic and treatment centers, serving communities across eastern Washington, northern Idaho and western Montana. With more than 350 physicians and providers across 50 specialties and multiple primary and urgent care locations, Rockwood delivers more than 160,000 patient visits annually. This diverse and growing outpatient network offers a wide range of meaningful career opportunities.

About the Spokane Community

Spokane, in eastern Washington along the Spokane River and near the Selkirk Mountains, offers a vibrant city experience with endless access to outdoor adventure. Residents enjoy lakes, rivers, ski resorts, golf courses, wineries, and nearby national parks, combined with a thriving arts and culture scene. Spokane delivers the perfect balance of city living and Pacific Northwest recreation year‑round.

Why MultiCare?

Rooted in the local community. Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years. Growth and education: Competitive tuition assistance, award‑winning residencies, fellowships and career development to invest in you. Well‑being and support: Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life. Living our values: Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. Belonging for all: Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued. Pacific Northwest lifestyle: Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off.

The pay scale is $19.51 - $28.08 USD.

• Competitive salary
• Medical benefits
• Dental benefits
• Retirement benefits
• Paid time off
• Generous PTO
• Code Lavender
• Employee Assistance Programs
• Competitive tuition assistance
• Award‑winning residencies
• Fellowships
• Career development

MultiCare is a not‑for‑profit health care organization with more than 28,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community‑based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho. MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization. Thirteen hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state‑designated Level II Pediatric Trauma Center for Western Washington — Overlake Medical Center, Navos Behavioral Health Hospital, Valley Hospital, Yakima Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital. Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.

MultiCare provides equal employment opportunity to all employees and job applicants. We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you are an external job applicant who requires reasonable accommodation in the job application process, please contact the Employee Resource Center (ERC) at 253‑403‑6947 and we will assist you with submitting a ticket to initiate your request for accommodation.

If you are a current employee, you can submit an ERC ticket or call the ERC for assistance.