Patient Experience & Quality Improvement Manager

Baylor Scott & White Health; Frisco (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Tuition Reimbursement

PTO Day 1

Job summary

Baylor Scott & White The Heart Hospital – Frisco is seeking a Manager of Quality & Patient Experience to lead patient experience initiatives for the Heart Hospital Frisco, oversee Guest Services and Volunteers, and translate patient feedback into meaningful improvements.

You will develop and drive quality strategies, partner with clinical and operational leaders, train staff, monitor metrics, and promote a culture of compassion and high reliability as the Frisco campus opens.

Qualifications

• Education: Masters or Bachelor’s plus 2 years of work experience.
• Experience: 5 years in healthcare quality, patient experience, or related areas.
• Certification: CPXP preferred or equivalent is a plus.

Responsibilities

• Directs and manages continuous quality improvement across BSWH facilities.
• Fosters high reliability; trains leadership and staff on safety and quality.
• Develops policies, processes, and procedures to support quality priorities.
• Uses data, audits, surveys, and feedback to identify improvement opportunities.
• Oversees Guest Services and Volunteer Services to create a patient-centered environment.
• Leads reporting to stakeholders on progress, barriers, and outcomes.

Skills

Quality measurement

Data analysis

Project management

Regulatory knowledge

Leadership

Education

Masters or Bachelor’s + 2 years

Job description

Baylor Scott & White The Heart Hospital – Frisco is seeking a Manager of Quality & Patient Experience to lead patient experience initiatives for the Heart Hospital Frisco, oversee Guest Services and Volunteers, and translate patient feedback into meaningful improvements.

You will develop and drive quality strategies, partner with clinical and operational leaders, train staff, monitor metrics, and promote a culture of compassion and high reliability as the Frisco campus opens.