Patient Experience & Quality Improvement Lead

Baylor Scott & White Health; Frisco (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition Reimbursement

PTO accrual Day 1

Job summary

Baylor Scott & White The Heart Hospital – Frisco is building a premier cardiovascular care team. The Manager Quality Improvement will oversee patient experience initiatives, guest services, and volunteers, driving initiatives that enhance patient and family experiences through data-driven quality programs.

This role leads BSWH’s quality priorities, collaborates with facility leadership, and ensures compliance with regulatory standards, patient safety goals, and continuous improvement across the

Qualifications

• Masters or Bachelor’s degree required.
• 5 years of healthcare quality improvement experience.
• CPHQ or CPXP certification preferred.
• Experience in patient safety and regulatory compliance.

Responsibilities

• Plan, direct, and monitor continuous quality improvement across facilities.
• Provide training and materials to leadership and staff on quality priorities.
• Develop and enforce policies, processes, and procedures.
• Monitor performance gaps and drive data‑driven improvements.
• Prepare timely reports on progress and lessons learned.

Skills

Quality measurement

Data analysis

Project management

Regulatory standards

Leadership

Communication

Education

Masters or Bachelor’s degree

Job description

Baylor Scott & White The Heart Hospital – Frisco is building a premier cardiovascular care team. The Manager Quality Improvement will oversee patient experience initiatives, guest services, and volunteers, driving initiatives that enhance patient and family experiences through data-driven quality programs.

This role leads BSWH’s quality priorities, collaborates with facility leadership, and ensures compliance with regulatory standards, patient safety goals, and continuous improvement across the