Patient Experience & Quality Coordinator

Uintah Basin Medical Center; Roosevelt (UT); Presencial; USD 52.000 - 68.000; Jornada completa

Descripción de la vacante

Uintah Basin Medical Center in Roosevelt, UT is seeking a Patient Experience Coordinator to support Quality, Patient Experience, and Regulatory Readiness initiatives. You will manage grievances, assist with HCAHPS efforts, and coordinate quality-related meetings and audits.

This role requires strong documentation, communication, and compliance with healthcare standards. The coordinator serves as a key link among patients, families, providers, and leaders, ensuring timely investigation,

Formación

• Experience in patient grievance management and documentation.
• Knowledge of HCAHPS terminology and processes.
• Understanding of CMS/DNV/NIAHO requirements.

Responsabilidades

• Coordinate the hospital's patient grievance and complaint process from intake to closure.
• Monitor HCAHPS results and communicate trends to leaders.
• Coordinate quality meetings and document minutes.
• Maintain Quality Dashboard and data tracking for monthly reports.
• Assist with CMS, DNV/NIAHO readiness and policy control.

Conocimientos

Grievance management

HCAHPS knowledge

Quality improvement

Regulatory readiness

Professional communication

Educación

Bachelor's degree in healthcare administration

Descripción del empleo

Uintah Basin Medical Center in Roosevelt, UT is seeking a Patient Experience Coordinator to support Quality, Patient Experience, and Regulatory Readiness initiatives. You will manage grievances, assist with HCAHPS efforts, and coordinate quality-related meetings and audits.

This role requires strong documentation, communication, and compliance with healthcare standards. The coordinator serves as a key link among patients, families, providers, and leaders, ensuring timely investigation,