Patient Experience & Quality Advocate

rivhs; Hampton (VA); On-site; USD 46,000 - 60,000; Full time

Job summary

Riverside Health System seeks a Patient Advocate in Hampton, VA to investigate, resolve, document, and report patient and visitor complaints. This role will lead customer service initiatives and ensure just culture across the organization, adhering to DBHDS regulations and internal policies.

Responsibilities include overseeing incident reporting, coordinating with leadership and risk management, and driving performance improvement to enhance patient experience.

Qualifications

• 1 year relevant experience in hospital healthcare quality, safety and/or risk management.
• 1 year project development, project management, and strong analytical skills.
• 1 year knowledge of customer experience and patient advocacy requirements.

Responsibilities

• Responds to patient concerns and collaborates with management to investigate and resolve complaints.
• Oversees safety and quality initiatives and participates in risk management activities.
• Maintains and monitors patient rights policies and compliance with licensure requirements.
• Engages leadership in investigations and coordinates with clinical resources as needed.

Skills

Analytical skills

Customer advocacy

Communication skills

Education

Bachelor's Degree in Nursing or healthcare-related field

Master's Degree in relevant field

Tools

CPR/BLS Certification

CPXP

Lean Six Sigma

Change management

Job description

Riverside Health System seeks a Patient Advocate in Hampton, VA to investigate, resolve, document, and report patient and visitor complaints. This role will lead customer service initiatives and ensure just culture across the organization, adhering to DBHDS regulations and internal policies.

Responsibilities include overseeing incident reporting, coordinating with leadership and risk management, and driving performance improvement to enhance patient experience.