Patient Experience Programs Lead

Stanford Health Care; Palo Alto (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Stanford Health Care is seeking a Patient Experience Program Manager to lead strategic initiatives enhancing patient, family, and staff experiences. You will coordinate cross-functional teams, develop business cases, and drive processes from concept through implementation.

Responsibilities include designing surveys and dashboards, collaborating with IT and Marketing, and presenting data trends to executives.

Qualifications

• Knowledge of patient experience trends and best practices.
• Ability to facilitate multi-disciplinary teams to determine solutions.
• Experience in developing business cases and partnerships.

Responsibilities

• Drive management and execution of patient experience programs.
• Design surveys, programs and dashboards to support broad patient experience initiatives.
• Collaborate with technology and marketing to deliver on brand and experience goals.
• Prepare presentation reports for senior management and executives.
• Identify opportunities for process improvement and design creative solutions.

Skills

Healthcare experience

Stakeholder management

Project coordination

Data analysis

Communication

Facilitation

Education

Bachelor's degree

Master's degree preferred

Tools

Qualtrics

Job description

Stanford Health Care is seeking a Patient Experience Program Manager to lead strategic initiatives enhancing patient, family, and staff experiences. You will coordinate cross-functional teams, develop business cases, and drive processes from concept through implementation.

Responsibilities include designing surveys and dashboards, collaborating with IT and Marketing, and presenting data trends to executives.