Patient Experience Program Manager

White Plains Hospital Inc; City of Yonkers (NY); On-site; USD 88,000 - 110,000; Full time

Job summary

The Patient Experience Administrator at Montefiore Mount Vernon Hospital leads initiatives to enhance patient experience across inpatient units and related services, using HCAHPS and CMS metrics. The role coaches front-line staff, supports nurse rounds and staff engagement, and collaborates with leaders to drive performance improvement.

The position requires a Bachelor's degree, 5+ years of experience (including 2+ years in healthcare/patient experience), strong data analysis, writing, and

Qualifications

• Bachelor's degree required.
• Master's degree preferred.
• 5+ years of experience with at least 2+ years in clinical healthcare or patient experience.

Responsibilities

• Plan, implement and oversee patient experience projects and training programs.
• Undertake special projects to improve customer satisfaction and patient experience.
• Compile and organize data related to training impact on patient experience.
• Lead and manage project team meetings.
• Prioritize work to meet deadlines and goals.
• Coordinate with team leadership and staff across departments.
• Manage RCC courses and schedules under supervision.
• Oversee budget planning for the team.
• Assist with on-site training coordination under supervision.

Skills

Data analysis

Writing

Verbal communication

Organizational skills

Project management

Collaboration

Empathic communication

Active listening

Leadership

Healthcare domain knowledge

Education

Bachelor's Degree Required

Masters Preferred

Job description

The Patient Experience Administrator at Montefiore Mount Vernon Hospital leads initiatives to enhance patient experience across inpatient units and related services, using HCAHPS and CMS metrics. The role coaches front-line staff, supports nurse rounds and staff engagement, and collaborates with leaders to drive performance improvement.

The position requires a Bachelor's degree, 5+ years of experience (including 2+ years in healthcare/patient experience), strong data analysis, writing, and